Job Description

Job Title: Office Coordinator (Bethel Park)
Job ID: 32550663
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Cancer Centers
Department: MO Drake Road
Location: 1300 Oxford Drive, Bethel Park PA 15102

Description

UPMC Hillman Cancer Center is seeking a full-time Office Coordinator to support Hematology Oncology at the Hillman Cancer Center's Bethel Park location (2000 Oxford Drive)!


The Office Coordinator manages the front office staff in collaboration with the Practice Manager, coordinating front office scheduling, staff assignments, and office flow. This position serves as resource to address patient, family, staff, or Physician needs or concerns. Additionally, the Office Coordinator will work with the office staff to support duties including, but not limited to, patient check-in, answering phones, charting, and other office tasks.


The ideal candidate will have previous medical office experience, as well as previous leadership experience. Additionally, the ability to work in a busy, fast-paced environment, as well as demonstrate strong customer services skills, is vital to this role. 

*Free Parking*



Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information, including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks, inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. 
  • Work closely with manager to ensure specific needs are met. 
  • Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training, including cross-training, to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. 
  • Seek physician/staff feedback to ensure interactions are appropriate. 
  • Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring, and evaluating front office staff.

Qualifications

  • Bachelor's Degree AND six months of experience 
  • OR Associate's Degree in Health Care or Business AND two years of experience 
  • OR High School Diploma AND four years of experience.
  • Previous medical office experience is highly preferred.
  • Previous leadership experience is preferred. 
  • Working knowledge of medical office flow preferred.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $16.72 to $26.54 / hour

    Union Position: No

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