Job Description

Job Title: Patient Services Coordinator
Job ID: 66364391
Status: Full-Time
Regular/Temporary: Regular
Shift: Variable
Facility: Western Psychiatric Institute
Department: Emergency Dept_DEC
Location: 3811 O'hara Street, Pittsburgh PA 15213


Job Summary:

If you have previous patient care experience and are looking for a Full-Time opportunity, UPMC may have the position for you! We are hiring a Patient Services Coordinator to support the Emergency Department at Western Psychiatric Institute & Clinic by managing the clinic and providing outstanding customer service to all patients and families.

This position will work daylight, evening, and overnight hours on various days, which will include weekends and holidays. We are looking for a candidate who has flexibility to work different shifts and days. This will be a Full-Time position that works 40 hours per week.

Look no further, apply today!

  • Participates with unit management in identifying needs or issues affecting the internal functioning of the DEC and assumes a proactive position with problem solving.
  • Participate as member of a multidisciplinary treatment team, working in conjunction with DEC staff.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Conducts patient safety searches.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Manage crisis situations effectively using positive approaches and CCM training.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Maintain the therapeutic milieu, including safety.
  • Respond appropriately to crisis situation as a team member.
  • Immediately report any situation that may impact safety of patients, visitors and staff
  • Provides front desk coverage as assigned.
  • Maintains competency requirements.
  • Completes assigned projects in a timely manner.
  • Account for all customers in the clinic.
  • Serve as liaison between customer and clinic staff.
  • Provides lobby / waiting room coordination and supervision
  • Anticipates and responds to meet customer needs.
  • Responsible for completing observation checklist as dictated by physician.
  • Assists in maintaining adequate dietary and linen supplies.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Assists in maintaining supply of office materials.


  • High school diploma is required. 
  • Bachelor's degree preferred.
  • Excellent interpersonal skills required. 
  • Minimum of one year experience in direct patient care or customer service required. 
  • Ability to work under conditions of potentially high stress and emergency situations required. 
  • Ability to function independently with minimal supervision required.
  • Excellent problem solving skills required.
  • May in the course of their job duties be in rooms where medications are stored or may transport medications when they transport patients. 
  • Transportation of medication is limited from one department to another.  
  • No contact with medications is allowed. 
  • In the course of duties may be asked to distribute medications to the nurse at the bedside. 
  • Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $14.97 to $23.54 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Talent Network