Job Description

Job Title: Erie Customer Service Representative - Temporary
Job ID: 85393350
Status: Full-Time
Regular/Temporary: Temporary
Hours:
Shift: Variable
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 380 East Bayfront Parkway, Erie PA 16507

Description

The UPMC Health Plan Member Services Team is currently hiring temporary Customer Service Representatives in Erie, PA to be advocates for our members and to proudly wear the badge of UPMC Health Plan during the open enrollment period. 

With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.

UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated representatives.

As a Customer Service Representative, you will complete a 6-week training course, which will equip you to take on the most complex customer needs.


Our standard operating hours are Monday - Saturday: 9 a.m. – 8 p.m.  Various flexible scheduling opportunities are available, including:

  • Full-time
  • Part-time daylight
  • Part-time evenings & weekends

Our temporary employees receive a competitive pay rate of $13.50 per hour and have ample options for growth and advancement.   Temporary assignments can last for up to 6 months, and opportunities are available to move from a temporary position to a permanent role.  Launch your career today!

 

Responsibilities:

  • Answer incoming inquiries from UPMC Health Plan customers. 
  • Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines. 
  • Follow up on and document actions required to service inquiry from UPMC Health Plan customers. 
  • Investigate inquiries from UPMC Health Plan customers. 
  • Conduct outbound calls to clarify follow up and resolve inquiries from customers. 
  • Conduct outbound service calls in accordance with departmental initiatives. 
  • Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests. 
  • Remain current on all departmental policies, procedures, plan benefit designs, and modifications. 
  • Ability to understand and effectively communicate information regarding a basic product line or function. 

 

Qualifications

  • High school graduate or equivalent required.
  • Minimum of six months of customer service and/or call center experience preferred. 
  • Proficiency in typing preferred. 
  • Ability to make independent decisions. 
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred. 
  • Basic analytical skills necessary to evaluate customer inquiries. 
  • Ability to demonstrate good organizational skills.

    Licensure, Certifications, and Clearances:

    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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