Job Description

Job Title: Training Specialist I - Community Care Behavioral Health (NYC)
Job ID: 38221040
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: Training
Location: , NY


Join a team where your community is our first priority. At Community Care Behavioral Health (CCBH), we’re committed to giving your neighbors the quality of life that they deserve. A proud part of the UPMC Insurance Services Division, we provide members with the behavioral health treatment they need for better health and a higher quality of life, including treatment for mental health conditions, drug or alcohol addiction, and developmental disabilities.


Community Care Behavioral Health partners with MetroPlus Health Plan to provide care to its members in the New York City area. With opportunities ranging from clinical to customer service, and everything in between, we’re looking for highly motivated and compassionate individuals to join our diverse team where passion is nurtured and rewarded.


UPMC is hiring a team of full-time Training Specialist to support the Training Department within the Community Care Behavioral Health/MetroPlus business unit. This is a Monday through Friday daylight role (8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m.) and will be based out of New York City, NY. Regular travel will be required.


Behavioral health experience is preferred. Excellent communication skills are required.


  • Maintain database of contracts, facilities, resources and systems for registration and tracking of training activities and needs.
  • Assist in the planning and development of Community Care staff in-service training activities including orientation, scheduling and notification of trainings.
  • Participate in the design and development of educational presentations and training to providers, state and federal agencies, community groups and other parties in collaboration with appropriate Community Care management and front line staff, including the systems and procedures for implementing these presentations and trainings.
  • Maintain the schedule of relevant internal and external training and educational activities for Community Care and maintain both electronic and paper records of all training activities.
  • Represent Community Care at meetings, committees, and special task force work groups related to Training and Education.
  • Support the Training Team as needed.
  • Participate in designated committees, internally and in the community, in particular those related to recovery activities and practices.


  • Bachelor's degree, with emphasis on communication, data management, or human services. 
  • 3-5 years experience, with experience in a behavioral health related environment preferred with an emphasis on experience in recovery based activities. 
  • Knowledge of recovery systems.
  • Knowledge of managed care functional areas, including terms and definitions. 
  • Specific knowledge of recovery principles and best practices. Strong interpersonal and verbal skills. 
  • Detail oriented. 
  • Planning and coordination abilities. 
  • Excellent oral and written communication skills. 
  • Sensitivity to ethnic and cultural diversity. 
  • Ability to travel, with occasional out of town and/or overnight travel possible. 
  • Ability to form and maintain relationships with members of the provider community and advocacy community, in particular recovery based programs. 
  • Ability to work collaboratively with various stakeholders, both internal and external required. 
  • Responsive to deadlines with work completed on or before deadline 95% of the time. 
  • Demonstrate skills in the use of computer programs such as Excel, Outlook and management of electronic mail and filing.

Licensure, Certifications, and Clearances:

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $21.22 to $36.63 / hour

Union Position: No

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UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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