Job Description

Job Title: Patient Access Specialist I (Part Time - Wexford)
Job ID: 41484521
Status: Part-Time
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility:
Department: 57412 MULTI Tri Rivers Admin
Location: 7500 Brooktree Road, Wexford PA 15090

Description

Do you have prior experience scheduling patient appointments and great customer service skills? Would you like to work in a positive team environment? If so, we have the job for you! Tri Rivers Musculoskeletal Centers UPMC is seeking a part-time Patient Access Specialist to work in the Wexford call center, Monday,Wednesday,Thursday, and Friday from 12:00pm - 5:00pm.

In this role, you will schedule patient appointments and take messages for patients of our multiple specialty providers. You will serve as the front-line resource for Tri Rivers, to manage access for patients to our quality care providers.

 

You will ensure that goals of 72 hours for patient access are met, assuring accurate scheduling to insure patient needs are met with the first visit and that all incoming messages are routed properly and timely.  

 

Look no further, apply today!

Responsibilities:
  • Review, verify and enter the patient's demographic information to ensure data integrity.
  • Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment).
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Obtain chief complaints in order to schedule appropriately.
  • Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program.
  • Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information.
  • Work the overflow call list and Audiocare report.
  • Review and verify the patient's insurance information.
  • Coordinate access to care for patients within own department or location.
  • Monitor patient wait list report.
  • Compile and send new patient packets or flags patient if needs to be completed upon arrival.
  • Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc.
  • Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounter for messaging.
  • Function at multiple sites as requested by supervisor.
  • Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent.
  • Give basic information to patients (directions, parking information, and required preparation for appointment).

Qualifications

  • Completion of HS Diploma/equivalent and one year of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting will be considered.
  • Associates degree and six months of experience in a medical office, customer service, inbound call center (preferred), or other relevant health care setting preferred
  • Must have experience with personal computer based applications, including email and experience with other various office equipment. 
  • Must be able to multitask at a high level.  
  • Able to interact with a variety of external and internal constituents, including patients, patients' families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses. 
  • Experience with/knowledge of medical terminology and multi-line telephone systems is preferred.
  • Electronic scheduling system experience is preferred. 
  • Must be able to learn and apply third party payer guidelines and reimbursement practices. 
  • Basic knowledge of health insurance preferred. 
  • Must be able to maintain confidential information. 
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $13.94 to $21.26 / hour

    Union Position: No

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