Job Description

Job Title: Clinical Support Specialist III
Job ID: 16419898
Status: Full-Time
Regular/Temporary: Flex
Shift: Day Job
Department: Womens Imaging S Hills
Location: 1300 Oxford Drive, Bethel Park PA 15102


UPMC's Magee Women's Hospital is actively seeking a Clinical Support Specialist III to work at its Womens Imaging, South Hills location.


This person will be responsible for greeting patients, patient registration, patient check-in/check-out, film maintenance, preparing charts for technologists, medical record prep for record release, scanning/faxing, mail, scheduling appointments, and any other clerical duties as assigned.


This is a Flex/Full-time position, which means your work schedule fluctuates between 28-40 hours per week based on business needs.The shifts will be primarily daylight hours, with 1 evening shift a week, and a rotating Saturday shift. The Clinical Support Specialist may also be asked to cover at another location, so some travel might be necessary.



  • Maintain office equipment and inform appropriate personnel of service needs.
  • Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
  • Utilize computer system to enter, retrieve, edit and print data as required.
  • Answer work area telephones and triage calls as appropriate.
  • Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
  • Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
  • Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
  • Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
  • Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
  • Maintain inventory and orders supplies as required.



  • High school graduate or GED equivalent.
  • 12 months previous experience in the use of computers, patient record maintenance and/or reception is required.
  • Ability to assume a leadership role in the absence of immediate supervision.
  • In-depth working knowledge of Hospital and Radiology Information Systems.
  • Knowledge of third party healthcare coverage and billing requirements.
  • Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers and other healthcare professionals.

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $13.73 to $20.98 / hour

    Union Position: No

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