Job Description

Job Title: Director of Operations - Magee-Womens Specialty Services
Job ID: 56495630
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Womens Hlth Hamot ObGyn
Location: 201 State St, Erie PA 16550


University of Pittsburgh Physicians is seeking a full-time Director of Operations to oversee the Department of Women's Health at UPMC Hamot!

The Director of Operations will oversee and travel between three sites: UPMC Hamot Magee-Womens Specialty Center, the Magee-Womens Specialty Center in North East, PA (2060 North Pearl St.), and the Magee-Womens Specialty Center on Ridge Road (5050 West Ridge Rd.). Approximately once per month, there may be required department meetings in Pittsburgh.

The Director of Operations is responsible for strategic decision-making, policy development, and policy implementation for the business unit. This individual will work collaboratively with the Division Chiefs, other physicians, and clinicians to develop and implement strategic plans focused on the growth and development of clinical and academic programs.  

The Director of Operations is accountable for the operation's performance (service, quality, and financial), as well as the compliance with all state, federal, and regulatory agencies. This position will also coordinate the utilization and report generation from the EPIC system, and will create and manage the operating and capital budgets.

The ideal candidate for this position will be able to serve as a liaison between department administration and the physicians, as well as possess knowledge of revenue cycle, physician billing, and contracts. Experience with EPIC is preferred.


  • Supervise coding and charge entry staff (where applicable).  
  • Work with staff to improve revenue process within the Business Unit (BU), and solve problems and identify resources related to insurance coverage and reimbursement issues for all community-based BU.
  • Create a culture of service excellence focused on defining, understanding, and consistently satisfying the requirements of both internal and external customers.
  • Serve on all committees as assigned. 
  • Provide leadership, oversight, and direction for assigned special project activities.
  • Implement, monitor, and evaluate all quality initiatives to ensure positive patient outcomes.  
  • Oversee patient access and patient satisfaction initiatives. 
  • Facilitate processes to improve patient satisfaction. 
  • Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
  • Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations.
  • Develop operating and capital budgets for BU. This may include, but is not limited to, PSD, School of Medicine, and hospital.  
  • Ensure that BU meets budget goals. 
  • Assist with the supervision and oversight of the BU budgets (i.e., clinical practice plan, hospital, School of Medicine, and research). 
  • Assist the Administrator by maintaining financial records/reports used to monitor and analyze performance against goals.
  • Responsible for the charge lag process ensuring the BU professional fees are entered into the EPIC systems within established time frames. 
  • Serve as a BU resource in developing strategies to maximize reimbursement and disseminate regulatory information pertaining to changes in reimbursement and/or coding while ensuring regulatory compliance.
  • Manage the human resources functions for the BU, including recruitment, performance evaluations, and corrective action regarding staff within the BU (may include, but not limited to, PSD, School of Medicine, and hospital). 
  • Mentor office managers and staff.
  • May assist with accredited fellowship program to ensure compliance with required training components, and may act as liaison with GME (Graduate Medical Education) department.
  • Create and implement business and program development plans that support and advance the BU and hospital strategic initiatives.  
  • Assist faculty and coach staff to establish and achieve programmatic goals.
  • Oversee all contracts and lease agreements for BU.  
  • Provide direction and support to the BU management staff for clinical purchasing (pharmaceuticals, laboratory supplies, med-surgical supplies, equipment, etc.).
  • Work with Facilities and Materials Management and appropriate vendors to ensure that practices are provided with cost-effective and high-quality products and supplies. 
  •  May act as liaison to outside vendors.
  • Act as a consultant to physicians in developing new strategic business opportunities and develop new outreach sites for BU.  
  • Provide assistance when opening BU in the community, identify market strategies, growth opportunities, and oversee quality and efficiency of outpatient office locations. 
  • Ensure BU is in compliance with UPMC policies and procedures, and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
  • Work closely with Clinical, Administration, and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.
  • Coordinate all EPIC activity, including training for staff, as required.  
  • Create necessary reports in EPIC, specifically those to evaluate physician productivity.  
  • Conduct quarterly physician productivity meetings.
  • Assist in establishing and implementing policy related to BU including, but not limited to, professional licensure, registration, and/or certification; risk management; clinical operations and clinical compliance; and staff and patient safety. 
  • Identify educational needs of all BU outpatient office staff who provide treatment and care to inpatients, as well as outpatients of the physicians. 
  • Assist in meeting in educational requirement of staff.


  • Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting, or related field AND five years of experience,
  • OR Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting, or related field AND FMR Program Graduate AND three years of experience, 
  • OR Master's Degree in Health Care Administration, Business Administration, Finance, Accounting, or related field AND three years of experience,
  • OR Master's Degree in Health Care Administration, Business Administration, Finance, Accounting, or related field AND Fellowship Program Graduate AND three years of experience.
  • Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management, preferred.
  • Knowledge of revenue cycle, physician billing, and contracts, preferred.
  • Working knowledge of EPIC preferred.

Licensure, Certifications, and Clearances:

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $27.73 to $45.65 / hour

Union Position: No

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