Job Description

Job Title: Systems Analyst - Expert
Job ID: 85229790
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: HS - Comm Provider Svc
Location: 2310 Jane St, Pittsburgh PA 15203


Under the general direction of the management team, the Systems Analyst - Expert requires a high degree of managerial and/or technical expertise in a designated area with experienced management and/or technical, analytical capabilities, ability to perform and manage all tasks required to providing services to meet client IT and business needs within budget and targeted deadlines. Serves as a mentor for other analysts.


  • Project ManagementManage multiple complex projects independently. Facilitate full project management life cycle independently. Mentor less experienced team members on aspects of project management. Prioritize projects. Update all project management and time tracking tools accordingly.
  • Self-DevelopmentResponsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
  • SDLC (System Development Life Cycle)Define how to use different System Development Life Cycles independently. Establish processes around SDLC?s. Communicate processes to team.
  • Process ImprovementOwnership over process improvement. Successfully implements processes. Recognize opportunity for process improvement. Makes expert recommendations on process improvement.
  • Data QualityMaintain data quality at all times.
  • DocumentationCreate detail oriented documentation for new and complex processes. Responsible for quality and validity of documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Vendor RelationshipsInteract with vendor (technical issues, project initiatives) independently as necessary. Act as a point person for issue escalation.
  • Report Writing/AnalysisWrite and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as a Business Analyst. Ensure data governance is involved when necessary.
  • Interactions with OthersSuccessfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
  • End User TrainingResponsible for all training content. Manage onboarding programs for super users, as necessary. Facilitate training sessions as necessary. Provides continuing education for team members.
  • Data Confidentiality/SecurityMaintain confidentiality of sensitive information at all times.
  • Second and Third Level Support (Including Maintenance Activities)Independently triage and resolve Level 2 and Level 3 issues. Act as a mentor for all level staff in resolution of Level 2 and Level 3 issues. Manage complex support events. Conduct effective problem management activities.
  • Application Upgrades and ImplementationsEvaluates impact and coordinated efforts across multiple platforms. Identify new functionality and /or hardware requirements. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc.
  • CommunicationResponsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • System IntegrationResponsible for coordination of tasks and resources related to system integration, validation of testing and implementation.


  • Typically has 10+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to exceed expectations.
  • Ability to work independently and in a team based environment.
  • Effective in mentoring and leading less experienced team members.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
  • This requires 24 hours per day, 7 days per week availability during the stand by period.
  • The frequency varies based upon the number of colleagues in the rotation.

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $41.14 to $66.90 / hour

    Union Position: No

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