Job Description

Job Title: Surgical Liaison
Job ID: 83619359
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:30am-6pm
Shift: Day Job
Facility: Children's Hospital of Pgh
Department: Same Day Surgery
Location: 4401 Penn Avenue, Pittsburgh PA 15224


Children's Hospital of Pittsburgh is currently hiring a Surgical Liaison for their Same Day Surgery department. This individual will assist patients, families, visitors and the staff of Surgical Services to provide the following services: provide information, triage calls, check in families, address and dispatch patient complaints, offer services and improve patient satisfaction.

This is a full-time position, with the hours of 9:30am - 6pm.

Up for the challenge? Apply today!

  • Establish and maintain effective working relationships with patients, family members, physicians, and staff.
  • Alert Nurse Liasion and/or Manager to potential problems.
  • Provide support and communication for patients families/visitors, surgeons and staff throughout the peri-operative process.
  • Attend all required hospital training.
  • Serve as a liaison between patients, families, and the staff as a whole.
  • Follow recommended department guidelines for informing families/visitors of surgery process.
  • Provide families with information as the patient proceeds through the operating room, PACU, and other areas.
  • Ensure families are in the correct area during patients' surgery and are checked into the surgical family waiting room.
  • Ensure positive customer service atmosphere and interactions in waiting room.


  • High School diploma required.
  • One years of experience in customer service is required.
  • Previous experience in healthcare or as a greeter preferred.

    Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $13.91 to $21.81 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network