Job Description

Job Title: Surgical Liaison
Job ID: 83619359
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:30am-6pm
Shift: Day Job
Facility: Children's Hospital of Pgh
Department: Same Day Surgery
Location: 4401 Penn Avenue, Pittsburgh PA 15224

Description

Children's Hospital of Pittsburgh is currently hiring a Surgical Liaison for their Same Day Surgery department. This individual will assist patients, families, visitors and the staff of Surgical Services to provide the following services: provide information, triage calls, check in families, address and dispatch patient complaints, offer services and improve patient satisfaction.

This is a full-time position, with the hours of 9:30am - 6pm.

Up for the challenge? Apply today!

Responsibilities:
  • Establish and maintain effective working relationships with patients, family members, physicians, and staff.
  • Alert Nurse Liasion and/or Manager to potential problems.
  • Provide support and communication for patients families/visitors, surgeons and staff throughout the peri-operative process.
  • Attend all required hospital training.
  • Serve as a liaison between patients, families, and the staff as a whole.
  • Follow recommended department guidelines for informing families/visitors of surgery process.
  • Provide families with information as the patient proceeds through the operating room, PACU, and other areas.
  • Ensure families are in the correct area during patients' surgery and are checked into the surgical family waiting room.
  • Ensure positive customer service atmosphere and interactions in waiting room.

Qualifications

  • High School diploma required.
  • One years of experience in customer service is required.
  • Previous experience in healthcare or as a greeter preferred.

    Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

    Salary Range: $13.91 to $21.81 / hour

    Union Position: No

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