Job Description

Job Title: Quality Improvement Support Coordinator - Temporary
Job ID: 90524645
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Quality Improvement
Location: 600 Grant St, Pittsburgh PA 15219


UPMC Health Plan is hiring a Quality Improvement Support Coordinator - Temporary to help support the Quality Improvement Department for its downtown Pittsburgh location at the US Steel Tower. 

Interested candidates should be willing to travel 50% of the time to adjacent counties of Allegheny County encompassing UPMC Health Plan Network. Occasional overnight travel is required. Under the general direction of the Senior Project Manager, reporting to Supervisor of the Quality Improvement Department, this position will be responsible for planning and executing Mobile Events and HEDIS projects with direction from the management team. They will manage all tasks required to provide services to meet business needs within budget and targeted deadlines.


  • Assists and supports HEDIS (preventative health and chronic illness gaps in care) Improvement field staff with initiatives and projects as needed for Mobile Events, in the office and out in the field.
  • Assists and supports the UPMC Health Plan HEDIS Office Based Data Collection (OBDC) and Network Quality HEDIS Medical Record Retrieval programs.
  • Assists in the development of material and resource information necessary for HEDIS education both internal and external of UPMC Health Plan.
  • Assists in the evaluation, compilation, and documentation of HEDIS Improvement analysis and reporting needs, including communication of those needs to the Director, and Executive Management for communication of project status.
  • Develops and maintains detailed project plans for new HEDIS Improvement initiatives.
  • Interacts effectively with all levels/departments within UPMC Health Plan.
  • Prepares and presents project status reports to the Senior Project Manager or other Management as required or needed.
  • Provides service to departments within UPMC Health Plan under the direction of the Senior Project Manager to assist in the management, coordination and implementation of projects and initiatives set forth by the HEDIS Improvement department.


  • High School Diploma Strongly Preferred.
  • Post-secondary education is preferred.
  • One year of administrative support working experience is highly preferred.
  • Must have proficiency with Microsoft Office Suite: Excel, Word, Outlook and Powerpoint.
  • Must possess typing skills and working knowledge of word processing, electronic mail/calendar and spreadsheets.
  • Must possess the ability to learn and effectively use various software programs.
  • General knowledge and experience with office equipment such as copiers, multi-line phone systems, fax machines and paging systems.

    Licensure, Certifications, and Clearances:

    UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $0 / hour

Union Position: No

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