Job Description

Job Title: User Experience Designer II
Job ID: 38510508
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Consumer Innovation
Location: 339 Sixth Avenue, Pittsburgh PA 15222

Description

UPMC Health Plan has an exciting opportunity for a User Experience Designer II on its Consumer Innovation team, located in downtown Pittsburgh at the Heinz 57 Center.


About us:

 

The Consumer Innovation UX team creates integrated, supportive, and engaging consumer experiences validated through research. A deep understanding of users’ needs and business objectives is fundamental to our success in solving complex problems through innovative design methods. Our vision is to simplify the intersection of health care and insurance through digital experiences that transform people's lives.

 

What you’ll be doing:
 

As a UX Designer at UPMC Health Plan, you’re a problem-solver, working to discover, investigate and understand complicated health insurance issues. To improve the experience and healthcare journey of our members, you will collaborate with Visual Designers, Researchers, and Product Managers in an interdisciplinary environment.


UX Designers work across the digital product lifecycle, from problem-framing with business stakeholders and user research, to designing experiences, validating designs through testing, and delivering them to software development teams. In your role, you’ll have the opportunity to wireframe, prototype, and design interactions, as well as participate in information design and architecture. 

 

Responsibilities:
  • Apply knowledge of human-computer interaction and human information processing principles to digital design.
  • Apply an articulated design process to product and project work.
  • Apply human-centered design practices/methodologies in the areas of problem framing, concept generation, prototyping, information architecture, and interaction design.
  • Work closely with software developers based on a solid understanding of the development process. 
  • Write and deliver effective UX/UI specifications to software developers and technical QA team members.
  • Translate user research to insights that inform product direction.
  • Understand and apply analytics to triangulate areas for product improvement and work with teams to identify and implement new product metrics
  • Act as a bridge between business subject matter experts and developers to frame problems, visualize, and refine requirements through rapid prototyping.
  • Lead stakeholder and user research and workgroup sessions using human-centered design methods to frame problems and explore solutions.
  • Understand business stakeholders’ goals and objectives and how they relate to and impact product decisions.
  • Participate in innovation sprints to explore new product and service ideas
  • Work closely with software developers and QA in a scrum/agile environment.
  • Ability to synthesize and effectively communicate qualitative and quantitative discovery/research insights.   
  • Document and deliver design specifications to development teams 

Qualifications

  • Bachelor's degree in program such as UX, product development, communication, anthropology, psychology or related discipline from an accredited college or university (comparable degree, associate's degree, and/or experience will be considered, including internships).
  • Experience in the health care or insurance industries a plus.
  • Three (3)+ years of experience in Research, experience design, consumer product design, service design, product development or related role.
  • Two (2)+ years conducting qualitative and quantitative research through methods such as interviewing, observation, surveys, participation activities, and document and literature reviews.
  • Demonstrate successful synthesis and analysis.
  • Experience working across the entire design process from user research, insights, ideation, prototyping and iteration, detailed design and bridging to implementation.
  • Use captivating channels to build empathy and communicate research insights such as personas, journey maps, and storytelling.
  • Experience working across the entire human centered design process from user research, insights, ideation, prototyping and iteration, experience design and bridging to implementation.
  • Experience supporting digital product development and proven ability to translate business and user problems into solid solutions (preferred).
  • Experience in the following with a depth of expertise in at least one area: strategy formation, ethnographic research, user research, storytelling, ideation, concept development, iteration, and rapid testing.
  • Working knowledge of design tools including but not limited to Photoshop, InDesign, Illustrator, Axure, UserTesting.com, Optimal Workshop, or equivalent software (preferred).

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $29.22 to $49.32 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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