Job Description

Job Title: Food Service Liaison
Job ID: 53471608
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: Dietary and Cafeteria
Location: 100 Fairfield Drive, Seneca PA 16346

Description

Have you always wanted to get your healthcare career started?  Are you interested in a position that offers terrific benefits and opportunities to grow?  Do you enjoy working "hands on" in a team environment?  Then you may be a perfect fit for our role in the Dietary and Cafeteria Services Department at UPMC Northwest.

UPMC Northwest is currently looking for a regular full time Food Service Liaison to fill a day shift. This position will work rotating weekends and holidays.

Purpose:
Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.

Qualifications

  • HS Diploma/GED OR 1 YR previous job experience required in lieu of HS Diploma/GED
Licensure, Certifications, and Clearances:
  • Act 34
  • OAPSA

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $12.54 to $19 / hour

    Union Position: No

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