Job Description

Job Title: RN/Telehealth Triage/Lead
Job ID: 48496614
Status: Full-Time
Regular/Temporary: Regular
Hours: Days w/ Rotation
Shift: Day Job
Facility: UPMC Susquehanna Medical Group
Department: Susquehanna Nurse Triage
Location: 1100 Grampian Boulevard, Williamsport PA 17701


UPMC is currently seeking a Lead Registered Nurse for the Nurse Triage department at the Divine Providence campus!

The Lead RN provides direction, coaches, teaches and precepts other employees to ensure optimal team performance during a shift. Assists with administrative responsibilities required to operate the department, including, staffing and scheduling, maintaining professional interactions and assisting with follow up on issues.

  • Participates in continuous improvement activities related to optimum comprehensive and safe patient centered care within the Nurse Triage Department.
  • Assume responsibility for personal development and education.
  • Performs all functions of the RN/Telehealth Triage, job code 2131
  • Know and follow all organizational/departmental policies/procedures.
  • Provides direction, coaches, teaches and precepts other service partners to ensure optimal team performance during a shift; provides input to management on staff performance
  • Sets staff assignments for the shift and ensures individuals have appropriate work breaks; follows predetermined staffing and scheduling guidelines to manage to volumes
  • Services as a liaison to physicians and administration
  • Responsible for the efficiency and effectiveness of the operation while actively present; makes recommendations to management for improving processes or work flow, improving customer service that leads to increased quality, or improving the efficiency of the work.
  • Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Understand that patient safety is everyone's responsibility. Assume responsibility for personal education and performance related to patient safety; report unsafe conditions or events immediately; speak up in a non confrontational and educational manner when seeing a safety breech; develop or participate in a project or action plan to reduce risk or mitigate harm for patients, as appropriate


  • Bachelors in Nursing required. 
  • Current employees must be actively enrolled in a BSN program and on track to graduate within one year of hire.
  • External candidates must have BSN at hire. 
  • Three years experience as a staff RN required and 1-2 years of Nurse Triage experience required.

Licensure, Certifications, and Clearances:
Registered Nurse in the Commonwealth of Pennsylvania required

  • Registered Nurse (RN)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $26.30 to $41.11 / hour

    Union Position: No

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