Job Description

Job Title: Blended Case Manager
Job ID: 60086317
Status: Full-Time
Regular/Temporary: Regular
Hours: M-F 8a-4p
Shift: Day Job
Facility: UPMC Mon Yough
Department: Case Management
Location: 400 Lakemont Park Blvd, Altoona PA 16602


The Blended Case Manager will provide case management services to an assigned caseload not to exceed 30 consumers. This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.


The ideal hire for this role will join a team of 13 Blended Case Managers and will be self-motivated and organized in addition to being able to handle crisis situations in a calm manner. This employee will work with both children and adult populations. The schedule for this shift will be Monday through Friday, 8am to 4 pm, with some on-call responsibilities based upon department need. The starting rate for this position is $15.34, prior to crediting for any applicable experience beyond the minimum requirement.



  • Provide case management services which will assist individuals in attaining the following outcomes:Reduction in inpatient days. Maintain compliance with mental health treatment appointments. Minimum contacts with Crisis Center. Minimum of inappropriate behavioral episodes requiring police or Case Manager intervention. Entrance into appropriate vocational or educational services.
  • Endeavor to achieve and maintain quality and consumer satisfaction in the delivery of services to internal/external customers.
  • Demonstrates competency in welcoming expectations.
  • Represent and participate in Agency professional and community activities as requested.
  • Maintain and protect the individual and Agency confidentiality.
  • Will provide case management services, using a system of recovery that integrates mental health services, drug and alcohol services and community resources, to an assigned caseload up to 30 individuals.Identify the psychiatric, social, emotional and economic needs of individuals through a continuous process in conjunction with the individual, involved family members and supervisor. Emphasis during assessment shall be placed on client precipitants to hospitalization, strengths, interests, and personal goals. Complete environmental matrix for all individuals to determine level of case management service required.Establish recovery oriented service plans for individuals in cooperation with the individual, supervisor and other professionals. Assist individuals in writing Safety Crisis Plans.Implement service plans in cooperation with the individual, family and other professionals.
  • Demonstrate support of Agency mission and philosophy in delivery of services.
  • Promote personal and co-worker safety during work duties.
  • Participate in educational programs, quality assurance, and quality improvement activities.
  • Evaluate the individual's progress based upon the service plans at required times and as special needs arise. Revise service plans in cooperation with the individual and supervisor. Refer individuals to allied community organizations and agencies for assistance with needs that cannot be met by the program or Agency. Advocate for individuals in securing necessary services and resources to meet their needs. Communicate effectively regarding individual progress through reports, records, and team conferences.Assist individuals and families managing personal crisis.
  • Function in the Case Manager role utilizing work time under the following guidelines:At least 75% of the time is to be spent out of the office involved with individuals or advocacy for individuals. No more than 25% of time is to be spent with administrative meetings and paperwork. Maintain productivity standard as established by supervisor annually.Complete all paperwork required by regulations and Home Nursing Agency accurately, legibly and in the allowable time frame.Complete and forward all required paperwork to CBHNP in the allowable time frame.Contact CBHNP care managers when needed for the provision of case management services or on behalf of other behavioral health services.Will be available 24-hour/7 days per week on an on call basis for assigned caseload in situations involving crisis intervention services. This may include face-to-face involvement when involuntary hospitalization is being considered or other appropriate situations.



  • Bachelor's Degree in Sociology, Social Work, Psychology, Criminology or related field required. 
  • Minimum of one year related work experience required. 
  • Competency in computer skills in a Windows based environment.
  • Access to transportation in the Agency service area with valid Pennsylvania driver's license and auto liability insurance. 
  • Availability for evening and weekend on-call basis.

    Licensure, Certifications, and Clearances:
  • Automotive Insurance
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $15.34 to $24.44 / hour

    Union Position: No

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