Job Description

Job Title: Patient Financial Coordinator
Job ID: 1900019A
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: Rev Cyc Integrations
Location: 1001 E. Second Street, Coudersport PA 16915

Description

Join the Corporate Revenue Cycle team at UPMC Cole as a Patient Financial Coordinator!  This role will be responsible for customer service related to financial assistance matters.  It is Monday through Friday, normal business hours.  
  • Assist patients with applying for UPMC Financial Assistance program.  Ensure that all the regulatory and financial requirements are met.
  • Assist uninsured or under-insured patients with obtaining health care coverage, with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.
  • Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
  • Conduct daily review and analysis of accounts flagged for review.
  • Maintain compliance with quality standards.
  • Maintain department productivity levels.
  • Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods.  Resolve complex outstanding patient issues.
  • Perform benefit education and financial counseling on potential out of pocket transplant related expenses with patients during clinic appointments and subsequent discussion via telephone on an as needed basis.
  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity an Respect, Caring and Listening, Excellent and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
  • Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.

Qualifications

  • High school/equivalent and four years of experience OR Bachelor's required
  • Prior experience working with patients.
  • Familiarity with Pennsylvania Medical Assistance, UPMC Financial Assistance Program preferred.
  • Strong PC and computer skills are required.
  • Must possess excellent communication and customer service skills.
  • Must display leadership skills.
  • Must be able to pass the Certified Application Counseling training within the first four weeks of employment.
  • Must be dependable, professional, have strong interpersonal skills, be an excellent communicator and have the ability to prioritize the workload.


Salary Range: $14.70 to $22.53 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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