Job Description

Job Title: Office Assistant II
Job ID: 31756116
Status: Full-Time
Regular/Temporary: Regular
Hours: 8:30 - 5
Shift: Day Job
Facility: UPMC Susquehanna Medical Group
Department: FAMILY MED EXTENDED HOUR
Location: 900 Plaza Drive, Montoursville PA 17754

Description

UPMC Susquehanna is currently hiring an Office Assistant II.


The Office Assistant will be responsible for making and scheduling patient appointments in an efficient and timely manner. Assisting clients in person and on the phone, providing information and communicating with various departments. This individual will also obtain and enter complete demographic and insurance information.

Responsibilities:

  • Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
  • Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.Maintain a clean, orderly waiting area including beverage area and reading materials.
  • Answer questions regarding patient appointments and testing.Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Assist with inpatient billing process.
  • Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
  • Process medical records release requests.
  • Identify stock levels of office supplies and assist with ordering/inventory management.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.Answer telephone, screens calls, takes messages and provides information in a courteous manner.
  • Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

 

Qualifications

  • High school diploma or GED
  • Three years of work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Word processing and computer experience required.

    Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.98 to $22.48 / hour

    Union Position: No

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