Job Description

Job Title: Resource Coordinator
Job ID: 76535685
Status: Full-Time
Regular/Temporary: Regular
Hours: Mon-Fri 8-4
Shift: Day Job
Facility: UPMC Mon Yough
Department: Case Management
Location: 500 E Chestnut Avenue, Altoona PA 16003


Provide case management services to an assigned caseload of at least 30 individuals, but not more than 75. This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.


  • Promote personal and co-worker safety during work duties.
  • Endeavor to achieve and maintain quality and customer satisfaction in the delivery of services to internal/external customers.
  • Maintain and protect patient, consumers and Agency confidentiality.
  • Represent and participate in Agency professional and community activities as requested.
  • Demonstrates competency in welcoming expectations.
  • Demonstrate support of Agency mission and philosophy in delivery of services.
  • Participate in educational programs, quality assurance, and quality improvement activities.
  • Will provide resource coordination services, using a system of recovery that integrates mental health services, drug and alcohol services and community resources, to an assigned caseload of at least 30 individuals, but not more than 75.Identify the psychiatric, social, emotional and economic needs of individuals through a continuous process in conjunction with the individual, involved family members and supervisor. Emphasis during assessment shall be placed on client precipitants to hospitalization, strengths, interests, and personal goals. Complete environmental matrix for all individuals to help determine eligibility for resource coordination service.Establish recovery oriented service plans for individuals in cooperation with the individual, supervisor and other professionals.
  • Assist individuals in writing individual goal/service plans and safety crisis plans. Implement service plans in cooperation with the individual, family and other professionals. Evaluate the individual's progress based upon the service plans at required times and as special needs arise. Revise service plans in cooperation with the individual and supervisor. Refer individuals to allied community organizations and agencies for assistance with needs that cannot be met by the program or Agency. Advocate for individuals in securing necessary services and resources to meet their needs. Communicate effectively regarding individual progress through reports, records, and team conferences. Assist individuals and families managing personal crisis.
  • Function in the Resource Coordinator role utilizing work time under the following guidelines: at least 75% of the time is to be spent out of the office involved with individuals or advocacy for individuals. No more than 25% of time is to be spent with administrative meetings and paperwork. Maintain productivity standard as established by supervisor annually. Complete all paperwork required by regulations and agency accurately, legibly and in the allowable time frame. Complete and forward all required paperwork to Managed Care in the allowable time frame. Contact Managed Care managers when needed for the provision of case management services or on behalf of other behavioral health services.


  • Bachelors degree with major course work in sociology, social welfare, psychology, gerontology or other related social sciences, criminal justice, theology, nursing, counseling or education; or a registered nurse; or a high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology or other social sciences AND two years experience in direct contact with mental health consumers. 
  • Competency in computer skills in a Windows based environment. Access to transportation in the Agency service area with valid Pennsylvania driver's license and auto liability insurance.


Licensure, Certifications, and Clearances:

  • Automotive Insurance
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran


    Salary Range: $15.34 to $24.44 / hour

    Union Position: No

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