Job Description

Job Title: Transcription QA Analyst - Oakland
Job ID: 80998198
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Presbyterian
Department: UPMC Transcription Svc
Location: 450 Melwood Avenue, Pittsburgh PA 15213

Description

Purpose:
Perform regular quality assurance audits on transcribed documents, and provide feedback to management and vendor(s). Process pended reports and corrections based upon departmental turnaround times.

Shift:
Tuesday - Saturday
3:00 pm - 11:30 pm 

Responsibilities:
  • Monitor the dictation system to ensure the turnaround time goals are being met.
  • Troubleshoot and problem solve minor PC hardware and software issues.
  • Provide phone and audix coverage.
  • Process pended reports and corrections based on departmental turnaround times.
  • Provide feedback to management and vendor(s) regarding trends that are found while performing quality assurance audits.
  • Provide feedback to management and vendor(s) regarding performance based on the quality assurance audits.
  • Log the quality assurance results and maintain all associated spreadsheets and distribute as necessary.
  • Complete other tasks as assigned.
  • Perform quality assurance audits on transcribed documents according to departmental quality assurance standards.
  • Ensure that the dictation/transcription system is in working order and report any issues to the appropriate vendor and/or staff following departmental guidelines.

Qualifications

  • A minimum of three years of acute care medical transcription experience. 
  • Strong communication skills. 
  • Proficient writing skills and the ability to communicate effectively with supervisors, transcriptionists, Information Systems and clinical staff is essential. 
  • Must have the ability to work independently.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $16.72 to $26.54 / hour

    Union Position: No

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