Job Description

Job Title: Transcription QA Analyst - Oakland
Job ID: 80998198
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Presbyterian
Department: UPMC Transcription Svc
Location: 450 Melwood Avenue, Pittsburgh PA 15213


Perform regular quality assurance audits on transcribed documents, and provide feedback to management and vendor(s). Process pended reports and corrections based upon departmental turnaround times.

Tuesday - Saturday
3:00 pm - 11:30 pm 

  • Monitor the dictation system to ensure the turnaround time goals are being met.
  • Troubleshoot and problem solve minor PC hardware and software issues.
  • Provide phone and audix coverage.
  • Process pended reports and corrections based on departmental turnaround times.
  • Provide feedback to management and vendor(s) regarding trends that are found while performing quality assurance audits.
  • Provide feedback to management and vendor(s) regarding performance based on the quality assurance audits.
  • Log the quality assurance results and maintain all associated spreadsheets and distribute as necessary.
  • Complete other tasks as assigned.
  • Perform quality assurance audits on transcribed documents according to departmental quality assurance standards.
  • Ensure that the dictation/transcription system is in working order and report any issues to the appropriate vendor and/or staff following departmental guidelines.


  • A minimum of three years of acute care medical transcription experience. 
  • Strong communication skills. 
  • Proficient writing skills and the ability to communicate effectively with supervisors, transcriptionists, Information Systems and clinical staff is essential. 
  • Must have the ability to work independently.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $16.72 to $26.54 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network