Job Description

Job Title: Greeter
Job ID: 69941395
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Jameson
Department: Emergency Room - N
Location: 1211 Wilmington Avenue, New Castle PA 16105

Description

Purpose:
UPMC Jameson is seeking a Greeter! This role functions under the general direction of the Guest Relations Manager. Acts as initial contact with all customers. Greets, welcomes and provides information and assistance to patients, families, physicians, and associates.


Up for the challenge?  Apply today!


Responsibilities:

  • Stays updated on daily schedules for outpatient services providing visitors and patients with accurate and timely information.
  • Imaging Greeter Support keep various modalities alert of patient arrivals and arrive patients in Imagecast and Epic. Validate patient prescriptions against the scheduled test; alert the modality if there are discrepancies, Proactively address patient delays with patient and modality. Accurately review patient demographics and insurance on facesheet, and collect copay (if necessary)
  • Takes ownership for surrounding workspaces and maintains them in a neat and tidy manner to promote a positive customer and guest experience.
  • Demonstrates teamwork through interacting with others to achieve goals while respecting individual differences, sharing credit and accountability for outcomes, encouraging, supporting and actively participating in work activities.
  • Acts in a manner that supports the UPMC East four core values of quality & safety, care & compassion, dignity & respect, and community.
  • Assist with developing and maintaining hospitality services quality dash boards
  • Demonstrates an ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results. Responds to concerns, request, and complaints professionally and efficiently routes them to appropriate departments.
  • Acts as support for concierge and spiritual care services as needed.
  • Act as initial contact with customers. Proactively greets and welcomes patients, families and visitors to UPMC East and assists with way-finding, escorting, and information as requested.
  • Generates and completes all applicable forms and necessary communications and assists with paperwork in accordance with daily responsibilities.

Qualifications

  • High School graduate or equivalent, 
  • Associate's degree or some college with focus in business or health care related field preferred  
  • Two years of experience dealing with public or customer service.
  • Basic experience of windows software and medical terminology preferred. Excellent interpersonal and written and verbal communication skills required.
  • Must be professional, responsible and self-motivated.


Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $12.18 to $18.51 / hour

    Union Position: No

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    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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