Job Description

Job Title: Emergency Department Patient Access Representative (Overnight)
Job ID: 02577437
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Night Job
Facility:
Department: Rev Cyc Mobile Pt. Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203

Description

UPMC has full-time opportunities for individuals who are looking to provide top-notch customer service to our patients. We are seeking candidates who will work within our Revenue Cycle Mobile Patient Access department as an Emergency Department Patient Access Representative. 

In this position you will be responsible for welcoming patients upon arrival,
educating patients on their co-payments and financial obligations, and collecting payments (when applicable) along with collecting consent signatures.

Candidates interested in this position must be willing to travel to UPMC Emergency Departments throughout Allegheny County and Cranberry.  Candidates must be available to work between 6:00pm-7:30am, and may be scheduled for shifts that range from 8,10 and 12 hours in length. Weekend and holiday availability is required.


Look no further, apply today!

Responsibilities:
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Facilitator of financial gatekeeping with clinical partners.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

Qualifications

  • Completion of high school diploma or equivalent.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Two years of experience in a medical, billing, fiscal or customer service function is preferred.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Medical terminology and third party health care coverage experience preferred.
  • Initiative to work productively with minimal supervision.
  • Able to work well under pressure.

Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.94 to $21.26 / hour

    Union Position: No

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    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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