Job Description

Job Title: Patient Pharmacy Associate, Chartwell
Job ID: 01043025
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Pharmacy
Location: 1001 Oakdale Road, Oakdale PA 15071

Description

Purpose:
Responsible for performing select activities related to the clinical management of infusion and enteral therapy patients including patient supply management, coordinating services with nursing and operations and processing refills under the supervision of a licensed pharmacist.

Responsibilities:
  • Performs 48 hr - 5 day follow-up telephone calls to all new patients.
  • Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas.
  • Prioritizes and completes work on schedule.
  • Carries out all responsibilities in accordance with Chartwell's Core Values.
  • Utilizes the patient Service Delivery log as per SOP.
  • Shows pride in work.
  • Trends laboratory results and forwards to Pharmacist.
  • Handles client complaints in a fair and empathetic manner.
  • Makes sure that work meets quality standards.
  • Coordinates/Schedules deliveries of patient orders with pharmacy operations.
  • Communicates verbally with patients, caregivers, nursing staff, Patient Services Representatives or other agencies to monitor patient supply inventories and determine specific patient supply needs.
  • Cooperates with other staff members when planning and organizing daily activities.
  • Takes initiative to present ideas/suggestions to management.
  • Good organizational skills.
  • Processes packing slips for refill patient orders.
  • Demonstrates reliability and follow-through on all assigned tasks.
  • Gives high priority to client satisfaction and customer needs.
  • Maintains confidentiality of patient information.
  • Demonstrates ability to communicate effectively and express ideas clearly.
  • Sets high goals or standards of performance for self.
  • Demonstrates the ability to work effectively and maintain expected productivity.
  • Processes RX refills under the supervision of a Pharmacist.
  • Evaluates product usage and updates/revises patient inventory usage numbers in the computer based on actual usage after consultation with nursing, outside organizations and the clinical pharmacist.
  • Other assignments as requested by supervisor.
  • Maintains courteous demeanor at all times.

Qualifications

  • High School Diploma required. 
  • Pharmacy Technician training preferred. 
  • Previous customer service experience helpful. 
  • Basic knowledge and experience in homecare desirable, good organizational and time-management skills.
  • Excellent communication skills.

Licensure, Certifications, and Clearances:
Pharmacy technician certification preferred.

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.61 to $22.93 / hour

    Union Position: No

    Apply Current Employee?

    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    WORKING HERE



    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019


    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Share:
    Talent Network