Job Description

Job Title: Lead Telephone Operator
Job ID: 97745349
Status: Full-Time
Regular/Temporary: Regular
Hours: 2-10 PM
Shift: Day Job
Facility:
Department: 64022 POP00 OPR
Location: 3600 Forbes Ave, Pittsburgh PA 15213

Description

Purpose:
Serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage. This positions will primarily work 2-10 PM but must be open to all shifts.

Responsibilities:

  • Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
  • Provide relief coverage to support staff.
  • Perform all functions of Telephone Operator.
  • Monitor new employee training and certifies trainees competencies through demonstration of performance.
  • Handle immediate problems and direct problems to department head.

Qualifications

  • High school graduate or equivalent.
  • 3 years of experience answering and processing calls through automated phone system.
  • Must be able to work all shifts, seven days a week.
  • Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.).

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.26 to $22.35 / hour

    Union Position: No

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