Job Description

Job Title: Applications Manager
Job ID: 24441844
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: Community Care Behavioral Hlth
Department: Decision Support
Location: 339 Sixth Avenue, Pittsburgh PA 15222

Description

Purpose:


The Application Manager will assume responsibility for planning, coordination and control of the efforts of an assigned application group in the development, maintenance, support and enhancement of application software to meet the information management needs of the UPMC Health System. Coordinate, supervise, and provide leadership to the effort of the team to support the clients of the functional areas to which assigned. May serve as project manager on development projects in the application areas supported.

Responsibilities:

  • Manage the creation, prioritization, and assignment of project requests using a Change Control system. Review the status of each project/change request on a regular basis and generate status reports for client review groups and requesters of projects to insure that they are aware of project statuses.
  • Recommend to the Corporate Director, Technology Management, and clients, application changes, enhancements or additions that will help to meet the needs of the clients of those applications. Provide management with activity summaries by reviewing cost and benefits of enhancements, deletions, and modifications.
  • Accept direct responsibility for delivery of projects/requests and the performance of team to meet commitments to clients.
  • Responsible for total mastery of assigned application systems at both table/profile and functional levels. Plan, control and manage all aspects of system implementation and maintenance, including releases, patches, and fixes and interacts with the vendor on problems that may arise during the course of the implementation and/or support.
  • Provide service according to the expectations of the relevant UPMC Business Unit service level agreements with client departments.
  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
  • Protect the integrity and confidentiality of all data and information through physical and/or electronic means.
  • Assessment of the needs, related to staffing, programs, equipment, productivity aids and other resources for the particular set of applications for which the team is responsible, and development of annual and long-range operating plans, which address those needs.
  • Perform related tasks as assigned by the Director. Serve as Director in their absence, upon his/her request.
  • Provide on-call (non-business hours) support at established times in accordance with UPMC policies and procedures.
  • Assist Director in developing application-related operating and capital budget projections and assessing impact of those projections upon team objectives.
  • Provide client oriented service to our client hospital community and, wherever possible, to our patients, under the commitments of the relevant UPMC Business Unit to the internal philosophies of client service.
  • Assist with recruitment, selection, training and maintenance of a competent staff to perform application systems selection, development, maintenance and enhancement.

Qualifications

  • B.S. degree in Information Systems, Business or Computer Science.
  • 5-7 years experience in information services, system analysis and/or demonstrates equivalent proficiencies.
  • 2-5 years experience in a lead analyst or manager role, preferred in a health care setting.
  • Advanced knowledge of production application support.
  • Prior knowledge of system development methodologies and project management tools.
  • Extensive problem-solving experience and management.
  • Strong interpersonal skills and the ability to communicate well, both orally and in written form.

Preferred Skills:

  • Previous Help Desk Management experience
  • Incident Reporting ticketing system

Salary Range: $37.47 to $60.83 / hour

Union Position: No

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