Job Description

Job Title: EAP Specialist
Job ID: 03700012
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: LS Clinical Services
Location: , Erie PA


UPMC Health Plan is hiring a full-time EAP Specialist to help support the LifeSolutions Department for its Erie location. This is a Monday through Friday daylight position.

Under the direction of LS Clinical Director and/or the Clinical Manager, the EAP Specialist is responsible for providing the clinical services for LifeSolutions, which provides confidential counseling and guidance to the employees or students of various organizations who are experiencing personal and/or job-related problems as well as all household members who seek services. The EAP Specialist consults with supervisory and management personnel in handling staff member performance problems and in determining appropriate actions. EAP specialists may develop and present trainings to employer groups as requested. EAP Specialists will be a conduit to a myriad of resources, including Health Coaching, awareness of website resources, and community and provider resources.


  • May serve on committees or participate in special projects.
  • Respond to requests for department interventions, in consultation with the Senior Director, Clinical Director, and/or Clinical Manager.
  • Assist supervisory/management personnel in assessing employee performance problems and in the interpretation of EAP policies and procedures regarding problematic staff members. Provide consultation to management when a staff member's problem or impairment interferes with job performance.
  • Participate in group and individual supervision as required. Be prepared to present a clinical case in a well-ordered manner.
  • Provide assistance and information regarding EAP intervention on particular organizational problems or requests, including but not limited to: drug testing and fitness for duty events, compliance with Department of Transportation (DOT), violent or potentially violent events, traumatic events, and downsizing activity of the organization. Coordinate involvement of other EAP staff as necessary, and in consultation with LS Senior Director, Clinical Director, and Clinical Manager.
  • Provide liaison with community and private referral resources, as well as managed care entities. Develop, recommend, and research external providers, as appropriate, and expand and improve the EAP referral network as necessary.
  • Provide intake, assessment, referral, and short-term counseling to employees and their household members with personal, work-related, or career issues. Maintain confidential records for each client, and maintain ongoing case management and follow up. Session benchmarks are determined, and expectations are for counselors to meet those benchmarks.
  • Maintain timely client and activity documentation.
  • Participate in research protocols as directed, and participate in writing, publishing, and presenting EAP programs and initiatives when possible.
  • Implement and complete special projects as requested.
  • PROVIDE DIRECT CLINICAL SERVICESServe as a role model of Service Excellence for the institution by providing quality employee counseling services that are responsive to client needs, proactive in scope, and accessible in nature. Using the Basics of Service Excellence as a guide, respond to the needs of individual employees, departments, or other organizations, with courtesy, respect, and a positive outlook that reflects the team effort of the department.



  • A Master's Degree in Social Work, Counselor Education, Counseling and Guidance, Psychology, or related behavioral sciences.
  • Pennsylvania state licensure in social work, counseling, psychology, or nursing.
  • 3 years of experience in counseling under professional supervision, including specific experience in drug/alcohol counseling, is required.
  • At least 1 year of EAP direct work experience in employee/employer counseling and consultation required. 
  • Must be familiar with the development and implementation of brief counseling and solution focused treatment plans, group process, career guidance and planning and systemic change.    
  • Must be able to establish a climate of trust and communicate effectively with a broad range of employees, managers and administrators from diverse social, cultural, and economic backgrounds and levels of responsibility.     
  • Must be familiar with crisis intervention, referral techniques, and effective means of accessing community resources.     
  • Must be able to make successful referrals for needed assistance beyond EAP.
  • Must have good written and oral communication.
  • Experience in employee assistance programs, administrative duties, case management, and clinical service delivery is strongly preferred.

    Licensure, Certifications, and Clearances:
  • Clinical Social Worker (CSW) OR Licensed Professional Counselor (LPC) OR Licensed Social Worker (LSW) OR Psychologist OR Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $23.28 to $40.28 / hour

    Union Position: No

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