Job Description

Job Title: Sr. Org Performance Consultant
Job ID: 53131196
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: Org Performance
Location: 600 Grant St, Pittsburgh PA 15219


Under the general direction of the Project Director of Lean Six Sigma, the Sr. Organizational Performance Consultant will work with Students and Stakeholders in the Lean Six Sigma Program to advance the mastery of Lean Six Sigma concepts and to coach/advise student project work. This position will strive to maintain positive outcomes of the LSS Program which involves managing improvement projects within both the Insurance Services Division and the UPMC Hospital Division.  


  • Assist with the planning and implementation of the Lean Six Sigma Program curriculum.
  • Oversee the work effort of various professionals assigned to specific consulting engagements.
  • Design and manage benchmarking efforts with respect to health insurance industry processes.
  • Actively share knowledge with team members and employees across the organization.
  • Manage a large number of responsibilities in the face of competing priorities.
  • Provide industry knowledge to projects and overall work.
  • Participate in and/or lead the internal evaluation of the engagements being managed by other professionals.
  • Act as a change agent to lead, facilitate, and manage change across the organization.
  • Build follow-up mechanism/maintenance plan into project deliverables to ensure that changes to be implemented will be sustainable.
  • Recognize and act decisively in urgent matters; make tough decision which may influence the direction of the project.
  • Lead teams with responsibility for designing and implementing business and clinical process improvement efforts.
  • Maintain and adhere to a professional development plan including appropriate certifications, etc.
  • Anticipate project issues, assess alternatives, and take appropriate measures to resolve in a professional, tactful manner.
  • Define and develop overall consulting engagement objectives, scope and work plan and review and confirm with internal/external client.
  • Lead the establishment of performance and process metrics, including baseline measures and targets as well as scorecards and dashboards.
  • Delegate appropriate level of autonomy and decision, ensuring that project issues are promptly and effectively handled and quality of work is achieved.
  • Assign work to departmental and/or physician practice staff within the context of consulting engagements.
  • Work collaboratively with ISD departments and/or physician practices to enhance performance reporting.
  • Develop solutions to the problems posed by the effort, using approaches such as benchmarking, data analysis, organizational analysis, process mapping and redesign, requirements identification, and other tools and techniques.
  • Understand, analyze, and structure undefined, complex, and politically sensitive work.
  • Provide thought leadership for new and emerging best practice models for performance planning and management; stay abreast and inform others of new and emerging topics/trends, best practices, technologies, and capabilities.
  • Evaluate the scope and complexity of business/clinical process improvement efforts.
  • Ensure that the most appropriate and efficient tools and techniques are selected and applied in the context of performance planning and management.
  • Participate in the development of new tools and resources.
  • Plan, organize and control multiple responsibilities and cross-functional resources and ensure that the most appropriate resources are assigned to specific project roles.
  • Establish deliverable structure and content outline.
  • Balance a shifting workload and effectively deal with ambiguous circumstances while ensuring the timely completion of work.
  • Help to mentor and develop staff.
  • Demonstrate initiative and creative problem solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution.
  • Design, prepare, and lead/facilitate productive meetings with effective content presentations, facilitation tools, and discussion materials.
  • Prioritize tasks based on relative importance and urgency and identify dependencies across projects.
  • Cooperate closely with business leaders and/or relevant experts in resolving issues.
  • Ensure deliverables meet business objective, design specifications and quality standards.
  • Recommend and implement new policies, procedures, and strategies to streamline workflow and ensure that each stakeholder entity is meeting stated objectives.
  • Analyze the impact of potential changes on existing processes and organizational structures.
  • Oversee the planning and work effort to gather, analyze, and interpret data and incorporate appropriately into work effort.
  • Monitor work progress and review key deliverables of engagement staff.
  • Recognize and anticipate scope issues and communicate to internal client and team changes to the work plan.
  • Develop process analysis and measurement approach.
  • Meet with internal and external clients (executives, physician, and other leaders) to understand and assess business/clinical/operational needs as well as technical and other requirements; anticipate key business issues.
  • Provide primary input to the evaluation process for departmental staff (the department director will administer performance reviews and personnel file maintenance).
  • Maintain accountability for ongoing self development/ knowledge acquisition activities.
  • Mentor and serve as a professional resource to engagement staff to aid them in their work.
  • fMake formal presentations to various audiences.
  • Develop and utilize mechanisms to track best practices/ lessons learned in order to leverage into future business process improvement initiatives.


  • Bachelor's degree in relevant analytical field required. 
  • Master's Degree; clinical degree and/or; Ph.D. degree or active pursuit thereof  preferred.
  • Minimum five years of experience in healthcare industry physician practice management and/or clinical process/operations performance improvement. 
  • Health insurance industry or physician practice management experience preferred.
  • Black Belt certification or equivalent quality and process improvement certification strongly preferred.
  • In depth experience in business and/or clinical process improvement/benchmarking/quality programs.
  • Must be able to understand and evaluate clinical/business process trends and variation. 
  • Ability to analyze financial & operational results and to comprehend forecasting models required.
  • Superior computer skills are a given, with expert knowledge in Access, Excel, and other financial & statistical software packages. 
  • Powerpoint and Visio skills preferred.
  • Will need to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences.
  • Attention to detail is critical to the success of this position, with demonstrated competency in customer orientation and the ability to deal with ambiguity.
  • Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy. 
  • Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities.
  •  Must demonstrate a high degree of professionalism, enthusiasm and initiative on a daily basis.
  •  Ability to work in a fast-paced environment required.
  • Well-informed and conversant with general business and operational matters
Licensure, Certifications, and Clearances:
Six Sigma Black Belt certification preferred.

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $34.96 to $59.20 / hour

Union Position: No

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