Job Description

Job Title: Patient Access Rep
Job ID: 10542649
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Patient Access
Location: 1414 9th Avenue, Altoona PA 16602

Description

UPMC Altoona has an exciting opportunity for a Patient Access Rep in the BMA Patient Access Department.  This position will be at the UPMC Station Medical Center located at 1414 9th Ave Altoona, PA 16602.  This is a regular full-time position and will be daylight hours.


The Patient Access Rep greets and registers incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties. 

Responsibilities:

  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follow all workflows related to your department.
  • Work Charge work queues.
  • Collect copays. 
  • Enter all payments into UPAY and print receipts for all monies collected.
  • Balance following policy at end of each day.
  • Check for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system.
  • Obtain the required signatures on paperwork.
  • Communicate effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Work with patients on utilization of Welcome Kiosks.
  • Work Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. 
  • Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

 

Qualifications

  • High School Degree or equivalent is required. 
  • Graduate of an accredited Medical Secretarial School preferred. 
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.
  • Basic Computer Knowledge and experience.
  • Medical Terminology. 
  • Ability to add, subtract, multiply and divide.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
  • Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

     

    Salary Range: $12.93 to $19.68 / hour

    Union Position: No

    Apply Current Employee?

    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    WORKING HERE



    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019


    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Share:
    Talent Network