Job Description

Job Title: Patient Svc Coord
Job ID: 03652216
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Cancer Centers
Department: Jefferson HBC
Location: 1907 Lebanon Church Road, West Mifflin PA 15122

Description

This position will be 100 percent float! Travel will be required to Monroeville, Jefferson, Mercy and McKeesport. Hours will be Monday-Friday 8:00am - 4:30pm. This position will be front and back office duties. 

Purpose:

The Patient Service Coordinator is responsible for managing the clinic and providing outstanding customer service to all patients and families.

Responsibilities:
  • Completes vital signs, specimen testing and EKGs as needed.
  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Orders supplies for unit as necessary.
  • Maintains competency requirements.
  • Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Other Duties as Assigned.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Anticipates and responds to meet customer needs.
  • Respond appropriately to crisis situation as a team member.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Assists in the registration of patients to include verification and confirmation of health insurance coverage.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Provides front desk coverage as assigned.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Account for all customers in the clinic.
  • Provides lobby/waiting room coordination and supervision.
  • Serve as liaison between customer and clinic staff.
  • Collects 100% of copays daily and correctly balances at the end of each day.
  • Coordinates scheduling to include testing.
  • Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications

  • High School graduate or equivalent required. 
  • Minimum of three years of direct patient care and or phlebotomy experience. 
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. 
  • Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. 
  • Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:
Medical Assistant or Phlebotomy licensure preferredCPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.94 to $21.26 / hour

    Union Position: No

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