Job Description

Job Title: Security Officer
Job ID: 04422420
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Variable
Facility: UPMC Susquehanna Williamsport
Department: Safety & Security
Location: 700 High Street, Williamsport PA 17701

Description

Purpose:
Provides a safe and secure environment for patients, visitors and employees. Protects hospital assets and confidential information as well as provides valet service to patients.

Responsibilities:
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC Susquehanna. Provide the best C.A.R.E. for our patients no matter what.
  • Know and follow all organizational/departmental policies/procedures.
  • Assume responsibility for personal development and education.
  • Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Responds to inquiries for advice, assistance or service from patients, visitors and employees, prioritizing calls based upon urgency. Follows through with all calls, updating callers when possible to explain delays.
  • Maintains confidentiality in all oral and written communication, ensuring that privilegedinformation/records are appropriately transmitted/protected/noted to exclude the attention of those not directly involved, promptly reporting violations of confidentiality.
  • Reports any situation or problem which could potentially adversely affect the moral,integrity/credibility of UPMC Susquehanna
  • Ensures accessibility, operability and the presence of safety equipment throughout assigned work areas (exits, fire extinguishers, pull stations, etc.)
  • Completes comprehensive patrols of assigned hospital buildings and grounds to prevent fire and accidents, vandalism, theft, loitering and other crimes, identifying and reporting any hazards.
  • Monitors the conduct of visitors on hospital premises. Confronts unauthorized persons for questioning, as needed. Participates in investigations if necessary.
  • Assists in the handling/restraining of unruly or violent individuals applying, approved restraint techniques
  • Escorts patients, visitors and employees to parking lots and hospital buildings, as needed. Controls parking and traffic flow, enforcing parking regulations.
  • Provides valet services to patients at Williamsport Regional Medical Center and Divine Providence Hospital. Provides support to the Emergency Department at Muncy Valley Hospital by transporting atients, stocking supplies, answering phones and assisting with CPR. Divine Providence Hospital officers will assist the Supply Chain/Central Supply department, as scheduled, selecting, delivering and processing supply requests.

Qualifications

  • High School Diploma or equivalent required.
  • Specialized safety/security training is preferred. 
  • Previous healthcare safety and security experience is preferred.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of the people, data, property of UPMC Susquehanna.
  • Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
  • Strong written and verbal communication skills as well as strong listening skills.
  • Ability to tell when something is wrong or is likely to go wrong (It does not involve solving the problem, only recognizing there is a problem); to see details at a distance and close range; apply general rules to specific problems to produce answers that make sense.

Licensure, Certifications, and Clearances:
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 90 days of hire
  • Cardiopulmonary Resuscitation (CPR)
  • Act 33 with renewal
  • Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $13.65 to $20.37 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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