Job Description

Job Title: Clinical Support Specialist III (Administrative Support)
Job ID: 05436695
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: Ultrasound OBGYN
Location: 300 Halket St, Pittsburgh PA 15213

Description

UPMC Magee-Womens Hospital is seeking a full-time Clinical Support Specialist III to support the Department of Obstetric (OB) Ultrasound!

 

Under the general direction of the Manager/Coordinator, this individual performs a broad range of clinical support services with active customer interface, serving as a team leader and resource individual to ensure efficient provision of services. Duties will also include, but are not limited to, serving as the main front desk employee, registering patients, triaging phone lines, scheduling appointments, supporting the staff with administrative tasks, and providing excellent customer service and patient care.

 

The Clinical Support Specialist will work within the hours of 6:00 a.m. to 5:30 p.m., Monday through Friday. This position will typically have a set shift within those hours, but may occasionally rotate for coverage purposes. There will be approximately one Saturday shift per month, with the hours of 6:15 a.m. to 2:45 p.m. If the Clinical Support Specialist is scheduled for a Saturday shift, they will have a weekday off.

 

The ideal candidate for this position will have exceptional customer service skills, be able to work independently, and be able to multitask in changing environments. Previous healthcare work experience is preferred, but not a requirement, while strong communication and phone etiquette skills are vital to this role.




Responsibilities:
  • Maintain office equipment and inform appropriate personnel of service needs.
  • Interact directly with patients, family members, staff members, and healthcare professionals. 
  • Problem solve utilizing independent judgment.
  • Utilize computer system to enter, retrieve, edit, and print data as required.
  • Answer work area telephones and triage calls as appropriate.
  • Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. 
  • Possess knowledge of pre-authorization requirements for imaging procedures.
  • Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
  • Provide general clerical support and serve as a resource individual for imaging support personnel. 
  • Possess an in-depth knowledge of specific department functions (i.e. scheduling, mammography screening program, file maintenance, etc.)
  • Maintain and retrieve patient records in accordance with hospital/departmental policies governing patient confidentiality.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Expeditiously compile documentation needed to process patient upon arrival.
  • Prepare departmental reports, forms, and miscellaneous forms as required.
  • Obtain information and schedule examination appointments. 
  • Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
  • Maintain inventory and orders supplies as required.

Qualifications

  • High school graduate or GED equivalent. 
  • One year previous experience in the use of computers, patient record maintenance, and/or reception is required.
  • Ability to assume a leadership role in the absence of immediate supervision. 
  • In-depth working knowledge of Hospital and Radiology Information Systems.
  • Knowledge of third-party healthcare coverage and billing requirements.
  • Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers, and other healthcare professionals.
  • General knowledge of medical terminology preferred.
  • Previous healthcare work experience is ideal.
  • Exceptional interpersonal, communication, and computer skills preferred.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.61 to $22.93 / hour

    Union Position: No

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