Job Description

Job Title: Patient Services Coordinator
Job ID: 01097734
Status: Part-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Susquehanna Divine Providence
Department: DPH-MEDICAL ONCOLOGY
Location: 1100 Grampian Boulevard, Williamsport PA 17701

Description

Job Summary:

UPMC is looking for a Part-Time Patient Service Coordinator who will work Monday through Thursday 7:00 AM to 3:30 PM.   In this role you will be responsible for managing the clinic and providing outstanding customer service to all patients and families.  In addition to these responsibilities, you will draw blood along with entering lab results.

Are you dedicated to helping patients an ensuring they have a great visit, if so apply today!

Apply today!

Responsibilities:
  • Completes vital signs, specimen testing and EKGs as needed.
  • Organizes daily schedule of patients, greet patients and assigns rooms.
  • Orders supplies for unit as necessary.
  • Maintains competency requirements.
  • Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
  • Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Other Duties as Assigned.
  • Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
  • Anticipates and responds to meet customer needs.
  • Respond appropriately to crisis situation as a team member.
  • Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
  • Assists in the registration of patients to include verification and confirmation of health insurance coverage.
  • Immediately report any situation that may impact safety of patients, visitors and staff.
  • Provides front desk coverage as assigned.
  • Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
  • Account for all customers in the clinic.
  • Provides lobby/waiting room coordination and supervision.
  • Serve as liaison between customer and clinic staff.
  • Collects 100% of copays daily and correctly balances at the end of each day.
  • Coordinates scheduling to include testing.
  • Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications

  • High School graduate or equivalent required. 
  • Minimum of three years of direct patient care and or phlebotomy experience. 
  • Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. 
  • Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. 
  • Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:
  • Medical Assistant or Phlebotomy licensure preferred
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $15.73 to $23.59 / hour

Union Position: No

Apply Current Employee?

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At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

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DIGNITY & RESPECT
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