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   Current UPMC employees must apply in HR Direct

Office Assistant I

  • Job ID: 87405515
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Susquehanna Medical Group
  • Department: Administration
  • Location: 1100 Grampian Boulevard, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $14.27 to $21.41 / hour

Description

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

 

Responsibilities:

  • Answer questions regarding patient appointments and testing.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Complete necessary paperwork such as encounter forms and referrals.
  • Use computer system to generate information necessary for billing.
  • Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.
  • Greet and register patients in a polite, prompt, helpful manner.
  • Provide any necessary instructions/directions.
  • Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Schedule, coordinate, and reschedule patient's appointments.
  • Relay necessary messages to staff and providers.
    Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
  • Verify necessary information and records in the medical record and computerized scheduling system.

 


 

Qualifications

  • High school diploma or GED is required.
  • One year work experience, preferably in a medical office setting.
  • Knowledge of medical terminology preferred.
  • Word processing and computer experience preferred.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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