Job Description

Job Title: Office Coordinator
Job ID: 38305021
Status: Full-Time
Regular/Temporary: Regular
Hours: 8am-4:30pm
Shift: Day Job
Facility: UPMC Susquehanna Divine Providence
Department: DPH-Wound Center
Location: 1100 Grampian Boulevard, Williamsport PA 17701

Description

UPMC Susquehanna is currently hiring an Office Coordinator for the Wound Center at Divine Providence Hospital.  The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

 

This is a full-time, daylight position.

 

Up for the challenge?  Apply today!

Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.
  • Knowledge of billing

 

Qualifications

  • Bachelor's Degree + 6 months of experience OR
  • Associate's Degree in Health Care or Business + 2 years of experience OR
  • High School Diploma + 4 years of experience

    Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $17.49 to $26.25 / hour

    Union Position: No

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