Job Description

Job Title: Medical Asst I Call Center
Job ID: 16103667
Status: Full-Time
Regular/Temporary: Regular
Hours: 830a-5p Mon-Thurs 930a-6p Friday
Shift: Day Job
Facility: UPMC Altoona Reg Health Srvcs
Department: BMA Call Center
Location: 1414 9th Avenue, Altoona PA 16602


UPMC Blair Medical Associates Station Medical Center in the Primary Care Call Center is looking for a Medical Assistant! This position is full-time up to 40 hours per hour. The shifts are Monday through Friday, hours ranging 8:30am to 6:00pm, no weekends required. The job responsibilities include taking incoming calls and relaying messages to the provider as well as calling patients back with responses and instructions. One year of experience is preferred, however, new graduates are welcome to apply! 


Answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

  • Follows OSHA recommendations regarding housekeeping duties.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
  • Documents appropriately.
  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Handles the emails from patients and the responses back from the providers.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.


  • Graduate of an approved medical assisting program.
  • Six months related experience preferred. 
  • Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures. 
  • Must have the ability to relay information to co-workers and physicians

Licensure, Certifications, and Clearances:
  • Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $12.76 to $19.01 / hour

    Union Position: No

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