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   Current UPMC employees must apply in HR Direct

Family Support Partner (Direct personal experience raising a child/children with a MH and/or substance use disorder)

  • Job ID: 24674508
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: See Below
  • Shift: Day Job
  • Facility: UPMC Children's Hospital of Pittsburgh
  • Department: Child _ Family Counseling
  • Location: 11279 Perry Highway, Wexford PA 15090
  • Union Position: No
  • Salary Range: $13.30 to $20.23 / hour


The Family Support Partner will work as part of the team to assist youth and their families. The Family Support Partner will provide intensive levels of peer support, information, and teaching to the parents/caregivers to help strengthen their natural support system. The Family Support Partner will support positive outcomes for the youth and family.


The hours are generally 9:00 a.m. - 5:00 p.m., but there might be 1-2 evenings a week in order to meet the clients needs. 


  • Assist the family in linking to natural and community supports
  • Assist with crisis stabilization when needed
  • Attend all mandatory trainings and become a credentialed Family Support Partner within one year.
  • Other non-essential duties as specified by the immediate supervisor
  • Provide direct support, information, and teaching to the parents/caregivers as needed
  • Seek coaching, supervision and professional input regularly and when needed
  • Work closely with other team members to assure a coordinated approach
  • Work with and help youth and families to learn skills, achieve their vision, and to become self sufficient
  • Work with youth and families to create and maintain an environment conducive with wellness & recovery



ATTENTION: In order to qualify for this position, you must have direct personal experience raising a child or children with a mental health and/or substance use disorder.

  • High School diploma or equivalent required
  • Bachelor's degree preferred in Human Services.
  • Knowledge of youth and family mental health and substance use resources and service systems preferred but not required within Allegheny and surrounding County
  • Team Player- ability to work with a diverse group of youth, families, clinical and professional staff, and other key stakeholders. 
  • Ability to engage parents/caregivers raising a child with mental health and/or substance use disorders, to identify family strengths without being judgmental, and to integrate these strengths throughout the provision of services. 
  • Willingness to share personal story and experiences as appropriate. 
  • Ability to model effective behaviors and appropriate skills. 
  • Have a good sense of humor, a common-sense approach, be compassionate, flexible, creative, and a good listener.
  • Strong verbal and written communication skills. 
  • Willing and eager to learn, and to be videotaped for credentialing and training purposes. 
  • Excellent documentation skills. 
  • Excellent time management and organizational skills. 
  • Flexible in adapting the weekly schedule to meet the needs of the youth, families and team.

Licensure, Certifications, and Clearances:

  • Driver's License 
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran


Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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