Job Description

Job Title: PsychCare+ Clinician
Job ID: 54253274
Status: Full-Time
Regular/Temporary: Regular
Hours: Rotating days & shifts
Shift: Rotating
Facility: Western Psychiatric Institute
Department: Psych Care Plus
Location: 3811 O'hara Street, Pittsburgh PA 15213


PsychCare+ is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for UPMC Western Psychiatric Hospital. The Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.

  • Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner.
  • Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment.
  • Ability to verbally present the case to physicians and others.
  • Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers.
  • Review the inpatient commitment for accuracy, completeness, and proper time frames.
  • Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
  • Demonstrate knowledge of mental health laws.
  • Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly.
  • Follow outpatient scheduling or referral documentation guidelines.
  • Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement.
  • Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
  • Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification.
  • Ability to work efficiently and independently in emergency setting.
  • Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
  • Demonstrate high standards for accurate documentation in software and within patient assessments.


  • Bachelor's degree in Human Services or a related field with a minimum of one (1) year of experience in a clinical psychiatric setting required;
  • Master's degree required.
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
  • Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers.
  • Ability to identify problems, implement resolution, reassesses situation/problem.  
  • Ability to work collaboratively within a multidisciplinary team. 
  • Ability to work under stress, with an unpredictable patient flow, in a sometimes crowded work environment.  
  • A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.  
  • Exhibit openness and willingness to learn.
  • Flexible schedule; rotating shifts.  
  • History/track record of all above services consistently delivered with a service excellent attitude.

Licensure, Certifications, and Clearances:
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC) - CCM training is required within 30 days of hire and annually thereafter
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $18.79 to $31.23 / hour

Union Position: No

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