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Description

• Track unreturned orders from the audits and Medicare billing lists. Identify and notify Operations Supervisor of incorrect physician and/or address. Obtain, opens and distributes mail.
• Focus on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.
• Track outstanding 485s and verbal orders by cross referencing outstanding 485s/verbal order reports and mails orders to physicians.
• Print employee labels.
• Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
• Assist Operations Supervisor with the weekly billing audits by sorting passed/failed bill register, completing demographic data on the audit forms and faxes orders to the physicians.
• Print outstanding verbal orders, 485s, expiring certification reports, daily ingenerated visit reports, daily visit after discharge reports, daily Medicare 485/verbal order billing report and weekly OASIS report.
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of the services we provide.
• Utilize Horizon Homecare to log in verbal orders and 485s.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.
• Retrieve medical records and assists in the process/resolution for weekly Medicare billing audits, for resolution of outstanding 485s and verbal orders, validation reports and Medicare 485/verbal order report.

Qualifications

• High school diploma or GED required.
• Competency with PC preferred.
• 1 year related work experience preferred.
• Ability to facilitate change