Job Description

Job Title: Centralized Services Support Specialist
Job ID: 36191836
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 a.m. to 4 p.m.
Shift: Day Job
Department: Hospice Clerical Office
Location: 20 Sheraton Drive, Altoona PA 16603


Are you a professional interested in building a rewarding career? This is a great position for talented candidates who are enthusiastic about using their skills to make a difference in the world of health care. Our fast-paced environment makes UPMC an exciting place to work for results oriented and driven self-starters. Join our team today!


The mission of Home Nursing Agency is dedication to the highest quality of customer service delivered with a sense of warmth, kindness and individual pride.


  • Maintain and protect customer and Agency confidentiality
  • Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
  • Educate and require adherence to performance improvement processes and initiatives
  • Expand knowledge and expertise through educational resources and literature review
  • Responsible for exceeding customer satisfaction both internally and externally through both verbal and written communicationUtilize scripting with any telephone calls initiated to the patient
  • Monitor Return to Clinic Date reports and alert appropriate clinical staff member when date is considered to be an alert.Monitor routine trended reporting on physician orders process.
  • Responsible to prepare and submit reports related to areas of responsibility. Make recommendations to supervisor regarding changes in processes to enhance efficiency and accuracy
  • Represent and participate in Agency professional and community activities as requested.
  • Perform general office duties including typing, filing, photocopying, faxing, word processing, data entry, and recording minutes as required within the office.
  • Responsible for review and processing of physician orders ensuring that all necessary components are present.
  • Apply critical thinking to analyze the necessity and legitimacy of the order.
  • Maintain personal productivity by demonstrating satisfactory attendance and punctuality
  • Promote personal and co-worker safety during work duties
  • Assess orders through Health Information Exchange (HIE).
  • Responsible to ensure timely processing of printed Physician Orders and documents to include distribution, entry, computerized orders tracking and electronically filing in EDM.
  • Responsible for auditing and tracking of unprocessed physician orders and documents.
  • Responsible for timely follow-up for outstanding unsigned physician orders.
  • Ensure US Postal Service and courier mail is received, collected, sorted, and distributed on a daily basis following Agency procedure.
  • Process all FAX communications with accuracy and in a timely manner following established Agency procedure.


  • Education: High School education required.  
  • Associate Degree or LPN required.
  • Experience: Minimum of two years related work experience.
  • Computerization Skills: Proven competency in EXCEL, Microsoft Office. Demonstrated ability to perform computer skills in specialized computer application(s) as needed.
  • Special Requirements: Demonstrates high level critical thinking skills.
  • Related course work in medical terminology or demonstrates a strong working knowledge of medical terminology.
  • Travel: Position requires travel to various office sites, valid PA drivers' license and proof of auto liability required.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.11 to $19.97 / hour

    Union Position: No

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