Description
Are you a professional interested in building a rewarding career? Join our team today!
This is a part time receptionist position working Monday, Wednesday, and Friday 8 a.m. to 4:30 p.m.
Purpose:
Provide for answering calls made to the branch and directing them appropriately in an efficient and customer responsive manner.
Responsibilities:
- Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
- Exhibit proven ability to facilitate change
- Receive and greet visitors and interacts with courier daily
- Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
- Attend compliance training and adheres to the organization standards of conduct, policies and procedures.
- Process outgoing mail and separate mail to appropriate locations
- Answer, screen and direct calls to appropriate staff or takes message
- Type and proof correspondence, minutes and reports as directed
- Relay information from patients, hospitals, physicians, families and visitors by phone or voicemail.
- Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC/Jefferson Regional Home Health, L.P. towards patients, visitors, staff, peers, physicians and other departments within the organization.
Qualifications
- Completion of High school diploma or GED.
- Able to use computer software applications such as word processing and use of basic office equipment.
- Able to provide information in a clear and concise manner.
- Prefer Business course background including typing, filing, business math and business english.
- Prefer Experience with a telephone system.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
