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Senior Practice Manager

  • Job ID: 73615178
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Great Lakes Physician Practice
  • Department: GLPP NY Billing Fredonia
  • Location: , Fredonia NY
  • Union Position: No
  • Salary Range: $27.73 to $45.65 / hour


UPMC Hamot is seeking a Senior Practice Manager to support its Great Lakes Physician Practice in Fredonia, NY! This person will be managing staff (admin coordinator's, admin assistant's, scheduler's, and clinic staff), manage physician templates, scheduling, working with insurance, as well as working on financials, budgets and staffing. This role may require travel to satellite locations.

This is a regular, full time, M-F position. If this sounds like the ideal next step in your career, apply today!


  • Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
  • Develop strategic plans for practices.
  • Serve as liaison to various UPMC departments and resources.
  • Communicate effectively with staff, physicians and peers through oral and written communications.
  • Ensure compliance with all UPMC policies and procedures.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
  • Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
  • Assist in physician relations as necessary.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Supervise and oversee practice budgets.
  • Maintain knowledge initiatives as it relates to the operation of the practices.
  • Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
  • Oversee and assist in the recruitment of staff and new practices.
  • Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.



  • Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization. OR
  • Master's Degree in health or business administration and one year of office management experience including one year in a health care organization. OR
  • Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization. OR
  • High School Diploma and 8 years of office management experience including one year in a health care organization .

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct