Job Description

Job Title: Senior Practice Manager
Job ID: 73615178
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: 'Great Lakes Physician Practice'
Department: GLPP NY Billing Fredonia
Location: , Fredonia NY


UPMC Hamot is seeking a Senior Practice Manager to support its Great Lakes Physician Practice in Fredonia, NY! This person will be managing staff (admin coordinator's, admin assistant's, scheduler's, and clinic staff), manage physician templates, scheduling, working with insurance, as well as working on financials, budgets and staffing. This role may require travel to satellite locations.

This is a regular, full time, M-F position. If this sounds like the ideal next step in your career, apply today!


  • Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
  • Develop strategic plans for practices.
  • Serve as liaison to various UPMC departments and resources.
  • Communicate effectively with staff, physicians and peers through oral and written communications.
  • Ensure compliance with all UPMC policies and procedures.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
  • Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
  • Assist in physician relations as necessary.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Supervise and oversee practice budgets.
  • Maintain knowledge initiatives as it relates to the operation of the practices.
  • Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
  • Oversee and assist in the recruitment of staff and new practices.
  • Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.



  • Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization. OR
  • Master's Degree in health or business administration and one year of office management experience including one year in a health care organization. OR
  • Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization. OR
  • High School Diploma and 8 years of office management experience including one year in a health care organization .

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $27.73 to $45.65 / hour

Union Position: No

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

Talent Network