Job Description

Job Title: Director, Clinical Operations
Job ID: 73363191
Status: Full-Time
Regular/Temporary: Management
Shift: Day Job
Department: 80338 PAG Corp Patient Care
Location: 3600 Forbes Ave, Pittsburgh PA 15213


Are you a life changer ready to explore new opportunities leading clinical operations for UPMC?  As the Director, Clinical Operations you will work collaboratively with leadership across UPMC to ensure and support many operational and strategic nursing initiatives on behalf of the Center for Nursing Excellence.  With a focus on education, you will have a strong link with academic partners to enhance our orientation and residency programs.  Additionally, this role will be responsible for key initiatives within the Center for Healthy Nursing.  If you are independent, have strong communication and execution skills, and can lead artfully with influence while building relationships, you may be the person we’re looking for.

  • Structural Empowerment: Establishes and achieves professional standards for quality, legal, and ethical professional practice that is supported by regulatory guidelines and policies and procedures. Demonstrates ongoing departmental and personal development, coaches and advises direct reports and professional staff in the formulation of their professional development plan. Shares learning from improvement with other departments and spreads across the campus as applicable. Supports a shared governance model, facilitating staff involvement in decision making.  
  • Promotes the ongoing development of the Professional Practice Council.
  • Promotes peer to peer accountability.
  • Healthy Workforce: Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations. Integrates all team members into the team's work, creating an environment that supports diversity and values differences. Seeks opportunity to adopt best practice, eliminate duplication and maximize efficiency.
  • Transformational Leadership: Demonstrates the ability to create a shared vision; applies critical thinking skills and utilizes financial and quality data as well as conceptual and didactic knowledge to assist with the development of the operational plan. 
  • Provides an analysis of respective clinical areas to include strengths, opportunities, weaknesses and threats to define proactive processes and shares this information with the Vice President of Patient Care Services/Director of Nursing for the development of patient care and nursing strategic plan for the campus. 
  • Demonstrates initiative to address complex, high-risk problems and translates them into opportunities and challenges.  
  • Recognizes the need for a varied leadership style based on the situation and developmental stage of an individual or group.  
  • Promotes individual contributions at all levels, working with cross functional teams to effect change. Assumes a leadership role in the program development that supports and advances the strategic initiatives.
  • Professional Practice: Ensures a culture of caring by promoting and supporting decisions that are patient centered and within the framework of Relationship Based Care.  
  • Participates in professional organizations to enhance personal growth and facilitate collaborative relationships within the local and regional area.   
  • Directs program teams to function within scope of practice as defined by clinical discipline and job description.  
  • Develops and evaluates clinical systems and process that facilitate delivery of comprehensive patient/family care across the continuum.
  • Assists in the annual budget development and has oversight for budgeted annual man-hours, expense and capital budgets for responsible departments based on an analysis of needs of patients, clinical programs, staff and physicians.
  • Quality & Innovation: Works closely with clinical and administrative staff and services in identifying opportunities for improving quality, safety, and cost of care and operational initiatives to meet identified goals for the responsible areas. 
  • Assists with an analysis of clinical variance trends and directs programmatic activities which support the achievement of organization operational imperatives, and implements clinical practice changes as appropriate to the clinical setting. 
  • Supports and encourages involvement in the development and implementation of evidence based practice and quality improvement initiatives.  
  • Identifies appropriate risk assessment strategies and leads risk reduction strategies for responsible areas.


  • BSN required at time of hire or transfer into position. 
  • Master's degree in Nursing or related health care field required, either at time of hire/transfer, or must be enrolled in a program within one year of hire/transfer date and completed within three years of enrollment. (i.e., public health, informational technology, administration, etc.)
  • Knowledge of clinical practice and human resource management, with a minimum of five years of progressively responsible experience in health care including supervision and leadership.
  • Analytical ability necessary to evaluate staff, address and improve clinical and programmatic issues and devise solutions to complex problems. 
  • Leadership ability to develop staff, establish and maintain standards of performance within a national context for professional nursing practice and comply with administrative requirements. 
  • Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment with patients, families, staff, physicians, and hospital personnel including senior management in both written and verbal communication.

Licensure, Certifications, and Clearances:
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

  • Registered Nurse (RN)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $0 / hour

    Union Position: No

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