Job Description

Job Title: VP & Chief Nursing Officer
Job ID: 54984349
Status: Full-Time
Regular/Temporary: Management
Shift: Day Job
Facility: UPMC Susquehanna Williamsport
Department: Administration
Location: 700 High Street, Williamsport PA 17701


Are you ready to explore new opportunities leading clinical services for UPMC Susquehanna? Whether you’re an aspiring nurse leader, an established director or a seasoned executive, you belong in UPMC Susquehanna’s growing community of nurse leaders. 


UPMC Susquehanna is committed to providing the best possible care and services for our patients. These efforts have led to numerous awards and prestigious recognition over the past years.


As the VP & Chief Nursing Officer, you will establish strategic priorities for the health system nursing organization that address the standardization and delivery of high quality care, nursing resource management, the patient care delivery model, clinical integration, nursing leadership development and professional practice.  Become a part of the diverse workplace where your talent and passion will be rewarded!

  • Patient/Customer Experience Orientation and Patient Safety. 
  • Designs/utilizes the right tools to capture customer satisfaction and evaluate concerns. 
  • Creates and promotes a work team environment where focus is routinely placed on achieving the highest level of patient/customer satisfaction.
  • Hardwires evidence-based best practices to enhance the customer/patient experience. 
  • Has an understanding of customer centric service metrics and implements plan to achieve highest levels of patient/customer experience. 
  • Understands that patient safety is everyone's responsibility. Speaks up in a non-confrontational and educational manner when seeing a safety breech; develops or participates in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
  • Ensures the system nurse executives establish an environment in which evidence-based practice can evolve and flourish, fosters research activities to enhance patient care outcomes and contributes to the body of health care knowledge.
  • Cultivates a strategic partnership network with nursing academic affiliates that lead to the development of comprehensive long term workforce development plans aimed at meeting the future needs of the system and its health care delivery plan.
  • Leading with a Focus on Mission-Vision-Values Has a solid understanding of the organization's Mission, Vision and Values and is able to help translate those into service partner activity which leads to results. Mission, Vision and Values form the basis for the organizations culture. Fully engaged in the culture and helps service partners connect to a purpose in their work which is reflective of the culture.
  • Job Skills/Quality and Quantity of Work Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases.
  • Participates in developing the Susquehanna Health (SH) strategic plan. Adapts the nursing strategy accordingly to follow in response to shifting trends in health care delivery and executes accordingly.
  • Develops strategies aligned to support system integration of patient care services in diverse areas of care including acute care, surgical services, ambulatory care, cancer services, home health and hospice, long term care, behavioral health and emergency care.
  • Works with entity leadership to ensure processes and structures are deployed consistently across the system to guarantee expectations for performance are established and accountability is maintained. Creates atmosphere of low variability and high reliability in practice.
  • Relationship Management and Effective Communication Has emotional intelligence that enables effective communicate on an interpersonal level, building strong personal relationships. Understands others' emotions while managing their own emotional responses during difficult conversations. Demonstrates effective interpersonal relationships with all service partners, including physicians and volunteers. Places a higher priority on team goals than individual goals and personal success/recognition. Uses data to support opinions, and values shared decision making processes. Builds strong relationship and commitment towards organization goals through professional interactions with others. Models C.A.R.E. behaviors in all interactions with others.
  • Managing and Facilitating Change Takes a positive approach to change and continuously implements quality improvement processes. Remains open to suggested changes and does not become defensive when offered new solutions. Effective in helping service partners deal with change in a positive way to achieve desired results.
  • Self Development and Continuous Learning Participates in and welcomes self-assessment opportunities. Participates in SH offered education activities and is fully engaged while in attendance. Maintains active membership in professional associations and keeps abreast of changes in the health care industry as it relates to the special area of expertise. Completes all educational activities as required by SH. Assumes responsibility for personal education and performance related to patient safety; reports unsafe conditions and event immediately.
  • Represents patient care/nursing perspective to governing boards and external audiences on behalf of SH.
  • Articulates and educates nursing leaders on the financial health of the system, participates in the allocation of resources, engages in activities to enhance bond ratings and considers the financial impact of nursing decisions on the health system. Hold leaders accountable to acceptable productivity and resource allocation.
  • Implements a system strategy for the continuing development of the inter-professional relationship of medicine, nursing and other disciplines. Ensures integration of services that support the delivery of patient care through facilitation of relationships, processes and communication.
  • Strategic Thinking and Planning Decision Making Keenly aware of emerging trends and places the organization in a position to take advantage of opportunities. Identifies long and short-term goals that support the organization's strategic plan. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way.
  • Solving Problems Takes a proactive approach to anticipating and preventing problems. When a problem occurs, defines those problems, investigates obstacles, gathers relevant information, and decides on an appropriate solution. Is able to anticipate problems before they occur and develop action plans to mitigate the impact. Builds consensus in teams to solve problems for the best outcomes.
  • Develops a core team of nurse executives across the system to establish standardization in collaborative professional nursing practice, clinical operations, care management, quality and safety, patient experience, performance improvement and resource management.
  • Talent Management Energizes staff, motivating them to be successful in their jobs. Maintains adequate staffing levels to provide department services. Creates a positive department environment that fosters open communication and teamwork. Enforces and manages a culture of C.A.R.E. and personal accountability. Encourages active participation in climate survey action plans to support a culture of positivity.
  • Accountability and Results Focused States clear expectations and specific timelines/deadlines when assigning and committing to project work. Dedicates necessary resources to achieve intended results. Adheres to ethical, legal and regulatory standards. Strongly encourages team to accept responsibility and models those behaviors outlined in the Code of Conduct. Is a good financial steward of the organizations resources and develops department plans that utilize resources effectively. Assumes responsibility for the timely completion of all legal and regulatory requirements of direct reports.


  • Master's Degree in Hospital Administration, Business Administration, Public Health, Nursing or equivalent required. 
  • Doctoral degree in Nursing or Health related field preferred. 
  • Ten years of progressive experience in an acute care hospital at the Director, Chief Nursing Officer and/or Vice President level required.

Licensure, Certifications, and Clearances:
  • Registered Nurse (RN)
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $0 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2019

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network