Job Description

Job Title: Billing Collections Specialist - McKeesport
Job ID: 03845342
Status: Full-Time
Regular/Temporary: Regular
Hours: Monday thru Friday 9-5
Shift: Day Job
Department: Corporate Billing
Location: 625 Walnut Street, Mckeesport PA 15132


As a Billings Collections Specialist, you will provide for the timely control, submission, collection, and analysis of all third party payor accounts. Additionally, you will provide for the on-going analysis of insurance verification, billing and collection efforts to insure a timely resolution of accounts. Make sound financial decisions to facilitate the resolution of third party accounts based on the information gathered from such sources at third-party insurers, physicians, hospital personnel, governmental agencies, lawyers and patients, the Billing/Collections Specialist.


  • Adhere to Fair Debt Collection Practices Act guidelines.
  • Pursue information in an aggressive, yet highly professional manner.
  • Analyze patient accounts with respect to potential problems and develop an appropriate collection strategy.
  • Facilitate prompt resolution of accounts by communicating with all concerned parties, including third-party insurers, and patients and/or their representatives.
  • Deposits payments at bank in a secure and timely manner as needed.
  • Pursue the collection of accounts from the point of adjudication to the final resolution of the account.
  • Communicate pertinent reimbursement issues in a timely manner to Supervisor.
  • Maintain logs for month-end reporting purposes, such as potential collection problem accounts, reimbursement issues, high dollar accounts, etc.
  • Assist in the development and maintenance of positive working relationships between the receivable team.
  • Interact with personnel to ensure the cooperative flow of insurance and financial information on patients.
  • Provide assistance to other department personnel as required through the direction of your supervisor.
  • Attend compliance training program as defined in the compliance training policy and assist in monitoring compliance within area of responsibility.
  • Guide and motivate people and have the expertise to recognize, analyze and resolve problems and inefficiencies in the billing/collection process.


  • High school diploma or equivalent required. 
  • Prefer Associates Degree in Business/Healthcare or 2 years experience as a secretary.
  •  3-5 years experience in accounts receivable environment OR equivalent combination of education and experience.
  • Strong interpersonal, communication and collection skills required.
  • Knowledge of all third-party payors (Medicare, Blue Cross, Medical Assistance, Commercial, etc.), the applicable reimbursementpractices and familiar with automated patient billing systems.
  • History of successful third-party collection skills and decision-making capabilities
  • Ability to communicate with patients, payors, government offices, etc. through face to face, telephone and written correspondence.
  •  Ability to act independently in a decisive and timely manner
  • Knowledge of ICD-9 and CPT Coding preferred.
  • Knowledge of medical terminology preferred.
  • Must possess good working knowledge of grammar and general office procedures.
  • Must possess a good working knowledge of word processing and spreadsheet software including Word and Excel.
  • The ability to use office machines (fax, copier, mail, etc.) preferred.
  • Must complete CRS Orientation, Facility-specific Orientation, and Department Specific Orientation(s) where appropriate.
  • Must possess the ability to provide customer services of the quality expected of CRS employees.
  • Must complete all mandatory competencies for system, CRS business unit and/or facility.
  • Must be organized and possess good time management skills and able to prioritize heavy workload.
  • Must possess effective written and verbal communication skills.
  • Must have strong interpersonal skills including the ability to interact with all personalities

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.51 to $22.15 / hour

    Union Position: No

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