Job Description

Job Title: Lead Transfer Center Coordinator
Job ID: 11668469
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: 64022 POP00 OPR
Location: 3600 Forbes Ave, Pittsburgh PA 15213

Description

Purpose:
Under the direction of the Location Supervisor, will act as a facilitator - providing direction and support of the Transfer Center. Will facilitate the completion of the staff schedule and daily/weekly reports as requested by the manager. Will be the first contact for any concerns or complaints identified during their shift. Will continue to act as a coordinator with the assigned duties of the Transfer Center Coordinator job description. This position will work night shift but must be open to all shifts.

Responsibilities:

  • To handle and document customer concerns/complaints and escalate to management as necessary.
  • Identify areas for improvement of process and function. Provide input for service improvements or efficiencies.
  • To support the department in operating and maintaining the Emergency Notification software and Emergency Communication equipment.
  • Responsible to work as a Transfer Center Coordinator as listed in their job description
  • Supervise the daily work of the referral coordinators, including providing guidance for facilitating calls, collecting data, report preparation and reviews as directed and relaying information to physicians, nurses and other clinical staff during their shift. Ensure employee conduct that support's UPMC's goal of Dignity and Respect is demonstrated at all times.
  • Monitor the staff schedule for the transfer center staff.
  • Provide coverage for call-offs in the absence of a supervisor.
  • Ability to make sound decisions regarding transfers, escalate issues appropriately.
  • Meet regularly with management staff.

 

Qualifications

  • High School Diploma required.3 years of experience in a healthcare setting with direct patient care, OR 3 years in a transfer center, OR 3 years in an emergency call center, OR 5 years in a healthcare business setting required.
  • Past experience in a leadership role is desirable.
  • Formal medical training preferred.
  • Knowledge of medical terminology required.
  • Must have demonstrated good decision making skills and ability to think under time constraints and with various amounts of pressure.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

     

    Salary Range: $17.62 to $29.28 / hour

    Union Position: No

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