Description
Purpose:
Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.
Responsibilities:
- Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
- Contribute to the relevant and timely performance feedback to associates through the performance review process.
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
- Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
- Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
- Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
- Conduct and document service recovery on all customer complaints as per operational guidelines.
- Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
Qualifications
- HS Diploma/GED required
- 3 years relevant experience required
- 1 year relevant leadership experience required
Licensure, Certifications, and Clearances:
Servsafe certification required within 6 months of hire
UPMC is an Equal Opportunity Employer/Disability/Veteran
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