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Coordinator, Greeter Services

  • Job ID: 40949105
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7am-3:30pm
  • Shift: Day Job
  • Facility: UPMC Hamot
  • Department: Patient Services Program
  • Location: 201 State St, Erie PA 16550
  • Union Position: No
  • Salary Range: $12.93 to $19.68 / hour

Description

UPMC Hamot is currently hiring a Coordinator of Greeter Services.  This individual is responsible for all activities of the Greeters in the Main Entrance/Lobby. The Coordinator disseminates information and maintains a user-friendly, attractive environment for all patients and visitors.

 

This is a full-time, Monday-Friday position, with the hours of 7am-3:30pm. 

 

Up for the challenge?  Apply today!

Responsibilities:

  • Access patient information via the computer to verify admission status, patient room number and pre-registration confirmation.
  • Maintains a listing of daily activities/programs and directs people to appropriate location. Maintains a brochure rack, magazines and bus schedules, ensuring sufficient supplies and current editions.
  • Monitors the Patient Access waiting area for registration, such as checking for physician orders, faxes, and pre-registration status.
  • Notifies Patient Access Staff when more than 10 patients are waiting longer than 10 minutes to register. Monitors wheel chair usage.
  • Assigns volunteer escort when appropriate. Able to physically push patients in wheelchairs to their destinations.
  • Greets people with a smile that enter the Main Entrance. Addresses everyone professionally (by name when possible) and respects others' privacy.
  • Maintains cleanliness and orderliness in the Main Entrance. Coordinates activities at the Main Entrance desk and answers incoming calls. Maintains alertness and sensitivity to potential problems in area and acts in a timely fashion to resolve said problems.
  • Coordinates daily lab/specimen deliveries to Inpatient Lab by volunteers.
  • Works well with all departments and offers help without being asked. Works effectively with Manager of Valet Services. Makes observations and appropriate referrals to Security and Environment of Care.
  • Assists with tours for physician recruitment purposes.
  • Instructs, directs and monitors volunteers. (Greeter Services)
  • Coordinates mail pick up from Medical Staff on Monday and Friday.

 

Qualifications

  • Education and Formal Training Required: Must be a High School graduate and have taken a Business Curriculum with computer experience and must have superb customer relation skills.
  • Experience Required: At least one-year experience in a supervisory capacity.Knowledge of the effective functional, organizational and administrative structuring of volunteer services.
  • Knowledge of the basic principles of supervision, organization and administration.

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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