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Telephone Operator-As Needed-Harrisburg/Carlisle

  • Job ID: 190002EL
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Variable
  • Facility: Pinnacle Health Support Services
  • Department: Telecommunications-Opera
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $13.57 to $21.39 / hour

Description

UPMC Pinnacle is hiring a Casual Telephone Operator to serve both the Harrisburg/Carlisle areas and is a flexible evening/night position and a great first step to getting your foot in the door. 

Responsibilities:
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.
  • May train new operators.

Qualifications

  • High school graduate or equivalent. 
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
  •  Must be able to work all shifts, 7 days a week.
  •  Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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       Current UPMC employees must apply in HR Direct