Job Description

Job Title: Corporate Supervisor, Revenue Cycle
Job ID: 93577440
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Department: Rev Cyc Credits
Location: 2 Hot Metal Street, Pittsburgh PA 15203


Take the next step in your career and apply to the Corporate Supervisor, Revenue Cycle opportunity!  The main focus of the Supervisor is to direct the day-to-day operations of their functional areas. They must be a highly motivated leader. The individual must be results-oriented and effectively manage the staff and the systems to access, identify, report and resolve the system business issues/needs. Must be able to function in a high-pressure environment and effectively lead the staff through issues /problems. Must be extremely dependable, professional, have strong interpersonal skills, be an excellent communicator, maintain the ability to prioritize the workload, and constantly develop the staff. The supervisor must also be able to minimize the risk to UPMC and constantly be working towards process improvements to minimize problems.

This full time position is based at the Quantum building in Pittsburgh, scheduled Monday through Friday during normal business hours.

  • Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
  • Perform all duties and responsibilities according to the philosophy and standards of UPMC, embracing the system-wide core competencies. Adhere to the UPMC and Revenue Cycle Standards of Conduct.
  • Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment
  • Document appropriate account activity in system(s).
  • Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals.
  • Refrain from disclosing or revealing confidential information to any person and do not access patient or coworker records (either electronic or files) except as specifically necessary to perform job duties.
  • Manage the assigned book of business and ensure that goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals.
  • Value and respect diversity in the work-force and among patients/families and customers. Demonstrate high standards, honesty, fairness, and loyalty throughout all levels of the organization.
  • Demonstrate effective leadership skills. Ensure adequate staffing coverage of different functions within department and that tasks are completed within a timely fashion. Demonstrate effective time management skills and ability to prioritize duties and effectively manage workforce.
  • Assist in providing training to staff on compliance related responsibilities and monitor employees' compliance related activities. Review and update policies and procedures for the prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance.
  • Keep abreast of all healthcare changes and third-party payer regulations.
  • Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision.
  • Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions.
  • Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations.


  • Bachelor's degree, with a major in Accounting, Finance, or Business Administration; OR A high school graduate/equivalent with two to three years of business office experience, and/or additional advanced education, is required.  
  • Experience with third-party payer guidelines and reimbursement practices are preferred. 
  • This position requires organization and time management skills. 
  • The incumbent must develop and manage relationships with colleagues in a professional, independent manner. 
  • The position requires the ability to maintain confidentiality with regard to all assignments.  
  • Must possess analytical problem solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management. 
  • Proficient in utilization of Microsoft software products. 
  • Must have excellent verbal and written communication skills. 
  • Must display leadership skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $23.28 to $40.28 / hour

Union Position: No

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