Job Description

Job Title: Contact Center Specialist I (Scheduling)
Job ID: 42675321
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility:
Department: 57412 MULTI Tri Rivers Admin
Location: 7500 Brooktree Road, Wexford PA 15090

Description

Do you have experience scheduling patient appointments? Have a strong knowledge of computers and strong typing skills? If so, apply to take the next step in your career! The Tri Rivers Musculoskeletal Center is looking to hire a full-time Contact Center Specialist to help support their scheduling line. This position will work Monday through Friday 8:00 AM to 4:30 PM out of their Wexford location.

In this role, you will serve as the first line of contact for the patient. The Contact Center Specialist I acts as an advocate for patients by providing guidance and scheduling needs. 

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply online today!

Responsibilities:

  • Schedule, reschedule and cancel appointments for a multi-specialty physician practice with multiple locations in Allegheny and Butler counties.
  • Review, verify and enter the patient's demographic and insurance information to ensure data integrity of the electronic patient record. 
  • Answer multi-line telephone system and schedule appointments, contact or page physicians according to department questionnaires, protocols and templates.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met while still placing the patient with the right sub-specialist whenever possible to avoid return visit to see the correct sub-specialist.
  • Demonstrate the ability to understand the reason for a consumer referral call. Use decision making ability to appropriately refer a physician to meet the consumer's needs.
  • Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision-making ability to page or contact the appropriate physician to meet the patient's needs.
  • Document all actions taken on a patient account.
  • Adhere to UPMC language of access protocols to assure proper call handling and the delivery of outstanding customer service.

Qualifications

  • High school graduate or equivalent. 
  • Two years customer service experience or call center experience required. OR one year health insurance call center and claims adjustments experience required.
  • Detail Oriented. 
  • Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.
  • Must be able to maintain confidential information. 
  • Excellent organizational, interpersonal and communication skills. 
  • Competent in MS Office/PC skills.
  • Must be able to make appropriate decisions based on the circumstances as well as established protocols.  
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.01 to $21.26 / hour

    Union Position: No

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