Job Description

Job Title: Telephone Operator - Casual/As Needed - Harrisburg/Carlisle
Job ID: 190001YG
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Evening Job
Facility: Pinnacle Health Support Services
Department: Telecommunications-Opera
Location: 111 South Front Street, Harrisburg PA 17105

Description

UMPC Pinnacle is hiring for a Casual/As Needed Telephone Operator for the Harrisburg/Carlisle location. This is an Evening/Night position which will include weekends and holidays. Harrisburg UPMC Pinnacle will be the primary location but would require travel to the Carlisle location for coverage when needed. Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. The ideal candidate would be detailed oriented, dependable, able to handle high-stress situations. Willing to train the right candidate and must have an interest in learning. 

Responsibilities:

• Answer all calls for the Harrisburg, West Shore, Community General, Memorial locations, including PHMG(Medical Group) and Poly Clinic Campus.
• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page and monitor alarm panels.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Qualifications

• High school graduate or equivalent. 
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. 
• Must be able to work all shifts, 7 days a week. 
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $13.57 to $21.39 / hour

Union Position: No

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