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Food Service Liaison - UPMC Hanover

  • Job ID: 1900026W
  • Status: Part-Time
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Variable
  • Facility: UPMC Pinnacle Hanover
  • Department: Food Services
  • Location: 300 Highland Avenue, Hanover PA 17331
  • Union Position: No
  • Salary Range: $13.10 to $19.90 / hour

Description

Purpose:
Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:
  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.

Qualifications

High School Diploma/GED or 1 year previous job experience required in lieu of High School Diploma/GED.

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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       Current UPMC employees must apply in HR Direct

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